Service Desk Articles RSS Feed
Basic Troubleshooting for Endnote 6 issues with Office 2013
Viewed 2644 times since Tue, Jun 16, 2015
Here are some troubleshooting steps to take if Endnote 6 is crashing. Requirements: These steps assume you are running Endnote 6 or 6.1 on a Windows 7 machine with Office 2013. Instructions: 1. Before performing other steps, run a repair on Office,... Read More
Hours, Opening and Closing
Viewed 1398 times since Fri, Jul 4, 2014
The following article provides you with Help Desk Hours, and outlines the steps for both Opening and Closing the Help Desk.   Summer Hours - 7:30AM to 4:30PM: First: 7:30AM to 3:30PM Mid: 8:00AM to 4:00PM Last: 8:30AM to 4:30PM   Regular Hours -... Read More
How do I disable the built in pdf viewer in Mozilla Firefox?
Viewed 1431 times since Tue, Jun 9, 2015
Follow these instructions to disable the built in PDF viewer in Mozilla Firefox.   Instructions: In some cases you will need to disable the built in browser pdf viewer, to force documents from platforms such as smartforms to open in Acrobat rather... Read More
How do I encrypt a PDF file?
Viewed 776 times since Thu, Dec 8, 2016
In order to encrypt a PDF file, you will need a copy of Adobe Acrobat Professional.  Follow the link below on Adobe's website for instructions on how to perform the encryption. Requirements: To encrypt a PDF file, you will need the following: ... Read More
How do I install the Microsoft Silverlight Plugin?
Viewed 5186 times since Tue, Jun 9, 2015
This article outlines how to install the Microsoft Silverlight browser plugin. Requirements: To install the Microsoft Silverlight browser plugin, you must have administrator access to your computer, and meet the following requirements. Windows ... Read More
How do I work with ISO files?
Viewed 541 times since Wed, Sep 5, 2018
Follow these instructions to mount, burn, or unpack an ISO file. Instructions: An ISO file is an image of a CD or DVD. The most common ways to work with these files are: Windows 8/10 or macOS will open these files natively when they are double... Read More
How to Report a Stolen or Lost Computer Equipment
Viewed 1839 times since Thu, Jun 21, 2018
Follow these instructions to report a lost or stolen UBC asset piece of computer equipment. Requirements: How do I handle a report of stolen/missing computer equipment? Stolen equipment must be reported to RCMP first.  A police file... Read More
I can’t get my view pay cheque window on to format properly for printing.
Viewed 2142 times since Mon, Mar 30, 2015
When attempting to print the new pay cheque page, it will not format properly for printing. Symptoms : When attempting to print the form, it takes up only a corner of the page, and cuts off the margins.  Resolution: The problem of... Read More
Mac Wifi Issue
Viewed 2213 times since Mon, Sep 8, 2014
A number of students have approached the help desk displaying an error when connecting to UBCSecure. That message states that authentication failed, please contact your system administrator. That message turns out to be ambiguous as it's not the... Read More
Troubleshooting Da-Lite C model screen when it gets stuck down.
Viewed 956 times since Wed, Jan 23, 2019
To recoil the screen when it's stuck down.  1) Pull down the spring extra 2 or 3 inches to the absolute bottom. 2) With a quick motion while your hand is still on the pull handle, help push it up ( be quick). This should release the lock... Read More
What do I do if Youtube videos are replaced with "Plugin Blocked"
Viewed 1203 times since Mon, Mar 30, 2015
Youtube video is replaced with a black box and the words "Plugin Blocked" in Safari or Firefox. Symptoms : This can also occur in other Flash based applications  Resolution:  Update Adobe Flash player on the computer from Cause: Safari... Read More
What is a new employee IT orientation all about?
Viewed 7159 times since Mon, Jun 15, 2015
 The following article information outlines what new staff can expect when a technician completes an IT client orientation with them. Preamble Upon arriving to work at UBCO, full time, permanent staff and faculty can expect to have an IT supplied... Read More