Installing Adobe Acrobat DC or other Creative Cloud Software (ex. Photoshop, Illustrator, InDesign etc)

Before you install the Creative Cloud installer in order to install Adobe Software, you will need to have an active license for either Adobe Acrobat DC or the entire Creative Cloud Suite.  If you haven't already activated a license, you can find the instructions here .  Please note, that the licensing only needs to be activated every 3 - 12 months (depending on which software you use) and can't be renewed again until it expires.

Please follow the steps below to install the Creative Cloud Desktop software.  Once installed, you can then install any needed Adobe software such as Acrobat DC or Photoshop.

Quick Version:

1. The Creative Cloud software may already be installed.  Click on the magnifying glass in the top right and type "Creative Cloud" to see if the software is installed.
   1. If it is installed, run it and skip to steps 9 - 11 and then to  14 - 16 
      
2. If the Creative Cloud software is not already installed, go to  https://creativecloud.adobe.com  and click the "Download Creative Cloud" button
   
3. Run the "Creative_Cloud_install...dmg" file
   
4. Double-click the Creative Cloud Installer icon
   
5. If you receive a message warning that the installer was downloaded from the internet, check the "Don't warn me..." checkbox and click Open
   
6. If you receive a message about the installer wanting to access the Downloads folder, click OK
   
7. Click Continue on the Account authentication screen
   
8. Enter your Mac credentials (not cwl or novell) on the Creative Cloud Installer wants to make changes screen
   
9. It is  EXTREMELY IMPORTANT  to put in @ubc.ca on the Sign in screen (instead of your email address) and click Continue
   
10. Enter your CWL credentials on the CWL Authentication page
    
11. Complete the Duo two faction authentication
    
12. Skip the questions
    
13. Wait for the Creative Cloud install to finish
    
14. If you receive a welcome screen, click OK
    
15. IMPORTANT NOTE:   If you click on the circle in the top right corner, you must be logged in with a  cwl@ubc.ca  account.  If it's  firstname.lastname@ubc.ca  or anything else, you're logged in with the wrong account
    1. If you're logged in with the wrong account, sign out, open the software again and sign in with @ubc.ca.
       
16. You should now see the All apps page.  From here you're able to install any Adobe apps that you're currently licensed to use.
    1. If you're only able to install free trials on nothing at all, please have a look at the troubleshooting section

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Detailed Version:

1. The Creative Cloud software may already be installed.  Click on the magnifying glass in the top right and type "Creative Cloud" to see if the software is installed.
   1. If it is installed, run it and skip to steps 9 - 11 and then to  14 - 16
      
      
      
2. If the Creative Cloud software is not already installed, go to  https://creativecloud.adobe.com  and click the "Download Creative Cloud" button
   
   
   
3. Run the "Creative_Cloud_install...dmg" file (may work differently depending which browser you're using, instructions made using Chrome)
   
   
   
4. Double-click the Creative Cloud Installer icon
   
   
   
5. If you receive a message warning that the installer was downloaded from the internet, check the "Don't warn me..." checkbox and click Open
   
   
   
6. If you receive a message about the installer wanting to access the Downloads folder, click OK
   
   
   
7. Click Continue on the Account authentication screen
   
   
   
8. Enter your Mac credentials (not cwl or novell) on the Creative Cloud Installer wants to make changes screen
   
   
   
9. It is  EXTREMELY IMPORTANT to put in @ubc.ca on the Sign in screen (instead of your email address) and click Continue
   
   
   
10. Enter your CWL credentials on the CWL Authentication page
    
    
    
11. Complete the Duo two faction authentication
    
    
    
12. Skip the questions (twice)
    
    
    
13. Wait for the Creative Cloud install to finish
    
    
    
14. If you receive a welcome screen, click OK
    
    
    
15. IMPORTANT NOTE:   If you click on the circle in the top right corner, you must be logged in with a cwl@ubc.ca  account.  If it's firstname.lastname@ubc.ca  or anything else, you're logged in with the wrong account
    1. If you're logged in with the wrong account, sign out, open the software again and sign in with @ubc.ca.
       
       
       
16. You should now see the All apps page.  From here you're able to install any Adobe apps that you're currently licensed to use.
    1. If you're only able to install free trials or nothing at all, please have a look at the troubleshooting section
       
       

  Previous Main Menu Next