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CRP Landing Page

What is the CRP program?

The CRP program provides IT supported equipment for permanent ongoing positions at UBCO. As the equipment ages IT is centrally funded to replace the equipment as necessary. Typically (though not guaranteed and is subject to funding) laptops will be replaced on a 3 year cycle and desktops on a 4 year cycle.

Faculty members are budget funded for their choice of a laptop or desktop. The CRP program will cover the full cost of certain equipment models; however, if you wish to upgrade the specifications of our fully cost-covered models or purchase an alternative model; CRP will cover the cost of our standard equipment while your department will cover the uplift.

Staff members are budget funded for a PC based desktop and 1 monitor. Additional peripherals (such as a secondary monitor) can be requested with the equipment but will need to be funded by your department. We understand your role may require a laptop. If your department agrees to cover the additional uplift cost to upgrade to a laptop, we certainly can accommodate this.

We purchase PC based hardware from Dell as well as Apple computers directly from Apple. If the specific piece of equipment you are looking for is not one of our standard offerings. Please contact us and we can do our best to assist or find a similar model based on your specifications.

 

Are there any conditions or rules surrounding the CRP?

The equipment is assigned to you for the term of the CRP cycle and can be taken off campus, on trips, etc. It is considered your officially supported UBCO equipment which means we will be your point of contact for any software (spyware/viruses, installation, troubleshooting) and hardware issues for the duration of the CRP.

Dell computers are purchased with Dell 3 Year Pro Support Warranty - this means they are covered from hardware malfunctions while they are in the CRP cycle. This coverage does not include accidental damage such as dropping or spill damage. Please note the battery is only covered for one year. The CRP program will cover the cost of battery for the remainder of the CRP cycle.

Apple computers are covered by a one year hardware malfunction warranty.  This coverage does not include accidental damage such as dropping or spill damage. The CRP program will cover the cost of hardware malfunction for the remainder of the CRP cycle.

Please note if a piece of CRP equipment is damaged during the CRP cycle and is not covered under warranty you will not get another new piece of CRP equipment.  ITServices will make a best effort in providing another piece of similar equipment during this period. Your department does have the option to order replacement equipment.

I am taking over for an existing role. Do I get new equipment?

We will try our best to accommodate any individual needs for someone being hired into an existing role; However, the equipment purchased under the CRP follows the position rather than the person. If you are inheriting a specific role, you may have to continue using the equipment designated for that position until the life cycle has completed.

Should I choose a desktop or a laptop?

We have computers in some (around 10%), but not all of our classrooms. Most classrooms have overhead LCD projectors for use with laptops and we have a campus-wide wireless network for classroom connectivity. Most instructors (around 90%) choose laptops because of greater mobility. Desktops have a slight performance advantage and can be more easily used with dual-monitor configurations; however lack the necessary portability for instructional purposes. Mobility due to lack of space and the dynamic changes in our job roles (IE. COVID-19) is a huge benefit of laptop computing.

Should I choose Windows(PC) or a Mac?

This is generally a personal preference; However, there are a number of software packages that are dependent on Windows and will not run on a native Mac environment. If you have any questions or concerns please feel free to contact us.

Can I choose to run Windows on my Mac?

You may choose to obtain a VMWare Fusion license through ITServices. This is available at no cost to faculty for instructional and non-commercial research. For support staff, VMWare fusion costs less than $100. ITServices would covers the costs of the Windows OS and Microsoft Office. ITServices will then install VMWare Fusion and provide a VMWare Fusion image that includes Windows OS and Office. Both OSX and Windows would be fully supported in this scenario. You would also be able to take advantage of any campus-wide licensed software or software pricing available for Windows only.

How long does it take for equipment to be repaired?

For either Mac or PC computer equipment, we usually have spare machines on hand for short term loaners.  These are basic, older model machines with no special software or enhanced performance. Dell offers next business day support based on part availability and will come on site for the repair as necessary. Apple repairs will be sent to an offsite Apple technician (as per Apple's process) and may take additional time to complete.

What about my existing equipment that I'm bringing with me?

Unfortunately, at this time ITservices does not have sufficient staffing to provide full support for any existing equipment you bring with you. We do, however, provide a wide-array of self service options to give you access to network printers, the file server, free anti-virus, and wireless network.

If you are bringing research lab equipment with you, please let us know so that we can meet with you to discuss your unique research needs. It is critical to establish a support framework so that the policies and strategies are in place to ensure that any technical difficulties can be dealt with in a fast and efficient manner.

Any additional equipment you might purchase (for research or instructional use) through ITServices will come with the same level of support as your CRP equipment.

Can I change my selection after beginning my replacement cycle?

Please contact us if this is something you wish to pursue.  We will make a best effort in trying to exchange equipment but may not be possible.

 

 

Have you submitted a ticket for a CRP assessment?

The first step in this process is to submit a ticket through our helpdesk system (https://helpdesk.ok.ubc.ca) with your computers asset tag and a description of why the machine should be replaced (running slow, damage, etc.). We will make contact and provide further instructions.

If you are having difficulties finding the asset tag, please click this article: https://knowit.ok.ubc.ca/article/how-do-i-find-the-service-or-asset-tag-of-my-computer-265.html

What are the guidelines around CRP machine replacements?

As the equipment ages IT is centrally funded to replace the equipment as necessary. Typically (though not guaranteed and is subject to funding) laptops will be replaced on a 3 year cycle and desktops on a 4 year cycle.

Faculty members are budget funded for their choice of a laptop or desktop. The CRP program will cover the full cost of certain equipment models; however, if you wish to upgrade the specifications of our fully cost-covered models or purchase an alternative model; CRP will cover the cost of our standard equipment while your department will cover the uplift.

Staff members are budget funded for a PC based desktop and 1 monitor. Additional peripherals (such as a secondary monitor) can be requested with the equipment but will need to be funded by your department. We understand your role may require a laptop. If your department agrees to cover the additional uplift cost to upgrade to a laptop, we certainly can accommodate this.

We purchase PC based hardware from Dell as well as Apple computers directly from Apple. If the specific piece of equipment you are looking for is not one of our standard offerings. Please contact us and we can do our best to assist or find a similar model based on your specifications.

Should I choose a desktop or a laptop?

We have computers in some (around 10%), but not all of our classrooms. Most classrooms have overhead LCD projectors for use with laptops and we have a campus-wide wireless network for classroom connectivity. Most instructors (around 90%) choose laptops because of greater mobility. Desktops have a slight performance advantage and can be more easily used with dual-monitor configurations; however lack the necessary portability for instructional purposes. Mobility due to lack of space and the dynamic changes in our job roles (IE. COVID-19) is a huge benefit of laptop computing. Additional peripherals and enhancements can be requested as part of our Qualtrics CRP form.

Should I choose a Windows or a Mac?

This is generally a personal preference; However, there are a number of software packages that are dependent on Windows and will not run on a native Mac environment. If you have any questions or concerns please feel free to contact us.

Can I choose to run Windows on my Mac?

You may choose to obtain a VMWare Fusion license through ITServices. This is available at no cost to faculty for instructional and non-commercial research. For support staff, VMWare fusion costs less than $100. ITServices would covers the costs of the Windows OS and Microsoft Office. ITServices will then install VMWare Fusion and provide a VMWare Fusion image that includes Windows OS and Office. Both OSX and Windows would be fully supported in this scenario. You would also be able to take advantage of any campus-wide licensed software or software pricing available for Windows only.

How long does it take for equipment to be repaired?

For either Mac or PC computer equipment, we usually have spare machines on hand for short term loaners. These are basic, older model machines with no special software or enhanced performance. Dell offers next business day support based on part availability and will come on site for the repair as necessary. Apple repairs will be sent to an offsite Apple technician (as per Apple's process) and may take additional time to complete.

 

I've been asked by a member of my department to submit a CRP renewal request. What do I do?

The first step in this process is to submit a ticket through our helpdesk system (https://helpdesk.ok.ubc.ca) with the individuals current computers asset tag and a description of why the machine should be replaced (running slow, damage, etc.).

If you are having difficulties finding the asset tag, please click this article: https://knowit.ok.ubc.ca/article/how-do-i-find-the-service-or-asset-tag-of-my-computer-265.html

I'm requesting a piece of CRP gear for a new employee. What is the process?

The first step is to ensure a new to UBC ticket (https://helpdesk.ok.ubc.ca/itmdb/?module=ticket&action=ticket.newtoubc) has been created for the new staff/faculty member. In this ticket it will have a section for CRP equipment.

IT will reach out to the new employee and start a dialog. Please ensure contact information for the new employee is provided.

 

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