knowIT

Basic Troubleshooting for Endnote 6 issues with Office 2013

Here are some troubleshooting steps to take if Endnote 6 is crashing.

Requirements:

These steps assume you are running Endnote 6 or 6.1 on a Windows 7 machine with Office 2013.

Instructions:

1. Before performing other steps, run a repair on Office, and on Endnote.

2. Recreate the normal.dotm (the normal template for Word). Go to C:\Users\username\AppData\Roaming\Microsoft\Templates and rename the existing normal.dotm. When you start Word it should recreate the file.

3. Recover the Endnote library. Open Endnote, go to Tools, then select Recovery Library. The process will recover the library and append -saved to the end of the filename. Use this new library.

Escalation Path:

Endnote 6 is not supported for use with Office 2013, although their forums suggest it should work. There is no official escalation path other than upgrading.

Attached Files
There are no attachments for this article.
Related Articles RSS Feed
How do I work with ISO files?
Viewed 2455 times since Wed, Sep 5, 2018
macOS Upgrades
Viewed 2601 times since Tue, Nov 16, 2021
Troubleshooting Da-Lite C model screen when it gets stuck down.
Viewed 8422 times since Wed, Jan 23, 2019
How to check the size of your FASmail mailbox (Mac)
Viewed 3616 times since Wed, Mar 16, 2022
Support for Windows 7 is Ending
Viewed 3057 times since Tue, Jul 16, 2019