Student Support Articles RSS Feed
Basic Canvas Troubleshooting tips
Viewed 2808 times since Wed, Jan 12, 2022
Notes:  Please note that Canvas “supports the two most recent versions of Chrome, Firefox, Safari, and Edge” with Chrome recommended.   Also, it is not recommended to access Canvas on unsecured networks or public wifi.  It is required to... Read More
How to add Student or Staff Email to Outlook App on macOS
Viewed 2993 times since Mon, Apr 3, 2023
How to add your UBC Email (Staff or Student) to the Outlook App on macOS    This was tested on macOS Ventura 13.3.     1. Download the Outlook app from the App Store (if you don’t have it already) 2. Enter your student/staff email on... Read More
How to Connect to UBCsecure
Viewed 8754 times since Wed, Jan 12, 2022
How to connect to UBCsecure Note: If you've never connected to ubcsecure, if you're using iOS, macOS, iPadOS, or Windows, you can simply go to the Wi-Fi settings, select ubcsecure and enter your CWL credentials. On Apple devices, click... Read More
How to connect to ubcsecure on Chromebook
Viewed 2382 times since Wed, Jan 12, 2022
Steps:  Go to and navigate to Autoconnect  The website will auto detect the device you used to the enter it and will give relevant options  For Chromebooks you will have to install the ONC... Read More
How to Fix: "Server Login: Local Computer" error on SPSS 28/29 MacOS
Viewed 8245 times since Tue, Jan 16, 2024
ERROR: SPSS will launch to a "Server Login" screen but clicking OK will cause nothing to happen. The user is unable to properly launch the software and is essentially stuck in this screen. FIX 1: Close all instances of SPSS using Activity Monitor.... Read More
How to fix: "Your license doesn’t allow editing on a Mac"
Viewed 3262 times since Thu, Oct 20, 2022
Sometimes when users are trying to use Microsoft Office applications, they will be faced with a message that says "Your license doesn't allow editing on a Mac" and they won't be able to make changes to their Office files. This is often due... Read More
How to fix: Cannot log into Remote Labs
Viewed 1200 times since Mon, Apr 24, 2023
Sometimes students will not be able to log into even if they enter the correct credentials. This is due to some of the Remote Lab computers having their keyboard set to something like “Canada (French)” or something that will... Read More
How To Fix: CWL Password Not Working
Viewed 2096 times since Thu, Sep 15, 2022
When trying to log into UBC services such as PayForPrint, SAMail, and campus workstations, users may not be able to log in using their CWL username and password. This is often due to the fact that UBC requires one to change their password at least... Read More
How to fix: Unable to connect to or forget UBCSecure on iOS
Viewed 4792 times since Sun, Sep 4, 2022
If you cannot connect to UBCSecure on their iOS device, first ensure that your CWL credentials are correct, including checking if your password requires a reset on you are still unable to connect to... Read More
How to install Microsoft Office products? (Students)
Viewed 4927 times since Thu, Jan 13, 2022
Installing Microsoft Office Go to Sign with your UBC student email and CWL password. For example, where johndoe is your CWL username Once logged in, navigate to the top-right corner. Click on... Read More
How to login to Workstations in UBC?
Viewed 2331 times since Thu, Jan 13, 2022
How to login to campus Workstations/PCs/iMacs at UBC Okanagan All active students at UBC no longer need to use their Novell credentials to log in to lab computers at UBC Okanagan. The login credentials are now linked with your CWL. The format of... Read More
How to migrate from "ubc365.onmicrosoft" to "" and activate Microsoft Products?
Viewed 1756 times since Wed, Jan 26, 2022
Migrating from "ubc365.onmicrosoft" to "" UBC used to give out Microsoft subscriptions to students using "". But this has been discontinued and all the Microsoft subscriptions are migrated to ... Read More
How to Print Adobe Protected PDFs
Viewed 838 times since Wed, Apr 5, 2023
Adobe PDFs can have certain protection to make them only viewable (and printable) from Adobe Acrobat. Sometimes this will make it so the printer is unable to print these files. Here are the steps to resolve this:  Log into a campus workstation ... Read More
How to Print at UBCO (Students)
Viewed 4157 times since Wed, Jan 12, 2022
How To Print At UBCO Adding credits to PayforPrint * Go to student  Pay For Print portal:   On a personal device: connect to UBCsecure Authenticate using your CWL username and password with the format cwl. ... Read More
How to remove stuck print jobs
Viewed 1201 times since Wed, Jan 12, 2022
Locating the printer with the issue (if applicable): Start by logging into one of the workstations and search for “Printer & Scanners” Navigate to the printer: Student-FindMe-BW or Student-FindMe-Color, and click on it to select “Open... Read More
How to set up UBC student email?
Viewed 16652 times since Thu, Jan 13, 2022
Setting up the UBC Student Email (Outlook Web App) Go to and log in with your CWL credentials. Once logged in, navigate to Activate Student Email tab on the left-hand send for desktop or under the... Read More
How to troubleshoot: Network Adapter disabled on Library Loaner Laptops (i.e. no wireless networks available)
Viewed 899 times since Thu, Mar 2, 2023
Note: This guide is intended to be used by Library staff as the Ethernet cable that connects the laptops to the LAN is located at the Library Service Desk. However, if you are a student who borrowed a laptop and are experiencing this issue, I would... Read More
How to view and install software offered by UBC (Students)
Viewed 1896 times since Wed, Jan 12, 2022
How to install software offered by UBC (Students) UBC offers a wide variety of Software to Students through OnTheHub - Once on the website, click on "Sign In in the top right corner and log in with your CWL... Read More
How to: Add Citation Add-ins to Microsoft Word (Mendeley)
Viewed 2787 times since Tue, Jun 6, 2023
NOTE: For more information go here. Part 1: Add the App Catalog to the Trust Center In Microsoft Word, click on the File tab, then click on Click on Trust Center. Click on the Trust Center Settings Click on Trusted Add-in Catalogs. For... Read More
How To: Add Student Email to Mail App on macOS
Viewed 4877 times since Fri, Sep 16, 2022
This documentation was created on macOS Monterey version 12.4. If you are following the steps and it is not working, you may need to update your version of macOS.   To first create your Student Email, please go to this link.    1. First, open the... Read More
How to: Resize/scale an image to fit specific dimensions in Photoshop (for example, for a poster)
Viewed 3090 times since Tue, Mar 14, 2023
This guide outlines how one could go about scaling an image to fit certain dimensions. For example, if you want to create a 10x20-inch poster, you would need to scale the source image appropriately. This guide will outline how to do that in... Read More
Viewed 1047 times since Mon, Jun 5, 2023
Option 1: E-mail Tap on the PaperCutMF icon to log in. Log in with your Student ID Card by swiping it on the card reader. Select/tap ‘Device Functions.’ Select/tap on the ‘Scanner’ icon. You will be asked to ‘Specify a... Read More
How to: Troubleshoot MATLAB Installation
Viewed 2721 times since Wed, Sep 14, 2022
Important Note: Please ensure you have access to your email. You can follow the steps to do that at this link. It's important to do this before installing MATLAB because you will not be able to receive the verification email... Read More
MATLAB: Error Creating MathWorks Account - University Email
Viewed 1432 times since Tue, Jan 16, 2024
ERROR: "Use an email address provided by your school or university" ERROR: "The email domain ( we received from your university when yousigned in is not authorized for use with your MATLAB license." Why does this happen? When creating... Read More
SOLIDWORKS Installation - "Microsoft SQL" Error
Viewed 1810 times since Mon, Jan 29, 2024
ERROR: While installing SOLIDWORKS an error screen will stop the installation. It will mention a missing SQL Database or a Microsoft SQL runtime error. This issue is caused because when installing the Electrical component of SOLIDWORKS it requires... Read More