knowIT

Student Support Sub-Categories

Student Support Articles RSS Feed
Basic Canvas Troubleshooting tips
Viewed 201 times since Wed, Jan 12, 2022
Notes:  Please note that Canvas “supports the two most recent versions of Chrome, Firefox, Safari, and Edge” with Chrome recommended.   Also, it is not recommended to access Canvas on unsecured networks or public wifi.  It is required to... Read More
How to Connect to UBCsecure
Viewed 396 times since Wed, Jan 12, 2022
How to connect to UBCsecure Supported Operating Systems: Windows 10/11 - Cloudpath App or Manual Configuration MacOs 10.14 & above - Manual Configuration Mobile Operating Systems: Apple IOS - Manual Configuration Android - Cloudpath App ... Read More
How to connect to ubcsecure on Chromebook
Viewed 250 times since Wed, Jan 12, 2022
Steps:  Go to https://it.ubc.ca/services/stay-connected-ubc-wireless and navigate to Autoconnect  The website will auto detect the device you used to the enter it and will give relevant options  For Chromebooks you will have to install the ONC... Read More
How to install Microsoft Office products? (Students)
Viewed 308 times since Thu, Jan 13, 2022
Installing Microsoft Office Go to  http://portal.office.com/ Sign with your UBC student email and CWL password. For example, johndoe@student.ubc.ca where johndoe is your CWL username Once logged in, navigate to the top-right corner. Click on... Read More
How to login to Workstations in UBC?
Viewed 278 times since Thu, Jan 13, 2022
How to login to Workstations/PC in UBC? All active students at UBC don't need there old Novell credentials to login to Lab computers or PC in UBC. To login credentials is now linked with your CWL. The format of the login credential is as follows... Read More
How to migrate from "ubc365.onmicrosoft" to "student.ubc.ca" and activate Microsoft Products?
Viewed 169 times since Wed, Jan 26, 2022
Migrating from "ubc365.onmicrosoft" to "student.ubc.ca" UBC used to give out Microsoft subscriptions to students using "cwl_username@ubc365.onmicrosoft.com". But this has been discontinued and all the Microsoft subscriptions are migrated to ... Read More
How to Print at UBCO (Students)
Viewed 361 times since Wed, Jan 12, 2022
How To Print At UBCO Adding credits to PayforPrint * Go to student  Pay For Print portal:  https://payforprint.ok.ubc.ca/   On a personal device: connect to UBCsecure Authenticate using your CWL username and password with the format cwl. ... Read More
How to remove stuck print jobs
Viewed 158 times since Wed, Jan 12, 2022
Locating the printer with the issue (if applicable): Start by logging into one of the workstations and search for “Printer & Scanners” Navigate to the printer: Student-FindMe-BW or Student-FindMe-Color, and click on it to select “Open... Read More
How to set up UBC student email?
Viewed 622 times since Thu, Jan 13, 2022
Setting up UBC Student email Go to  https://www.myaccount.ubc.ca/myAccount/ and login with your CWL credentials Once logged in, navigate to Activate Student Email tab on the left-hand send for PC or under the drop-down menu for Mobile... Read More
How to view and install software offered by UBC (Students)
Viewed 283 times since Wed, Jan 12, 2022
How to install Software offered by UBC (Students) UBC offers a wide variety of Software for Students to through  OnTheHub -  https://ubc.onthehub.com/ Once on the website, click on Sign In on the top right corner and login with your CWL... Read More