Student Support Articles RSS Feed
Basic Canvas Troubleshooting tips
Viewed 857 times since Wed, Jan 12, 2022
Notes:  Please note that Canvas “supports the two most recent versions of Chrome, Firefox, Safari, and Edge” with Chrome recommended.   Also, it is not recommended to access Canvas on unsecured networks or public wifi.  It is required to... Read More
How to Connect to UBCsecure
Viewed 1773 times since Wed, Jan 12, 2022
How to connect to UBCsecure Supported Operating Systems: Windows 10/11 - Cloudpath App or Manual Configuration MacOs 10.14 & above - Manual Configuration Mobile Operating Systems: Apple IOS - Manual Configuration Android - Cloudpath App ... Read More
How to connect to ubcsecure on Chromebook
Viewed 954 times since Wed, Jan 12, 2022
Steps:  Go to and navigate to Autoconnect  The website will auto detect the device you used to the enter it and will give relevant options  For Chromebooks you will have to install the ONC... Read More
How to fix: "Your license doesn’t allow editing on a Mac"
Viewed 430 times since Thu, Oct 20, 2022
Sometimes when users are trying to use Microsoft Office applications, they will be faced with a message that says "Your license doesn't allow editing on a Mac" and they won't be able to make changes to their Office files. This is often due... Read More
How To Fix: CWL Password Not Working
Viewed 462 times since Thu, Sep 15, 2022
When trying to log into UBC services such as PayForPrint, SAMail, and campus workstations, users may not be able to log in using their CWL username and password. This is often due to the fact that UBC requires one to change their password at least... Read More
How to fix: Unable to connect to or forget UBCSecure on iOS
Viewed 667 times since Sun, Sep 4, 2022
If a user cannot connect to UBCSecure on their iOS device, first ensure that their CWL credentials are correct, including checking if their password requires a reset on they are still unable to connect to... Read More
How to install Microsoft Office products? (Students)
Viewed 1671 times since Thu, Jan 13, 2022
Installing Microsoft Office Go to Sign with your UBC student email and CWL password. For example, where johndoe is your CWL username Once logged in, navigate to the top-right corner. Click on... Read More
How to login to Workstations in UBC?
Viewed 850 times since Thu, Jan 13, 2022
How to login to Workstations/PC in UBC? All active students at UBC don't need their old Novell credentials to login to Lab computers or PC in UBC. The login credentials are now linked with your CWL. The format of the login credential is as... Read More
How to migrate from "ubc365.onmicrosoft" to "" and activate Microsoft Products?
Viewed 543 times since Wed, Jan 26, 2022
Migrating from "ubc365.onmicrosoft" to "" UBC used to give out Microsoft subscriptions to students using "". But this has been discontinued and all the Microsoft subscriptions are migrated to ... Read More
How to Print at UBCO (Students)
Viewed 1285 times since Wed, Jan 12, 2022
How To Print At UBCO Adding credits to PayforPrint * Go to student  Pay For Print portal:   On a personal device: connect to UBCsecure Authenticate using your CWL username and password with the format cwl. ... Read More
How to remove stuck print jobs
Viewed 409 times since Wed, Jan 12, 2022
Locating the printer with the issue (if applicable): Start by logging into one of the workstations and search for “Printer & Scanners” Navigate to the printer: Student-FindMe-BW or Student-FindMe-Color, and click on it to select “Open... Read More
How to set up UBC student email?
Viewed 6119 times since Thu, Jan 13, 2022
Setting up UBC Student email Go to and login with your CWL credentials Once logged in, navigate to Activate Student Email tab on the left-hand send for PC or under the drop-down menu for Mobile... Read More
How to view and install software offered by UBC (Students)
Viewed 738 times since Wed, Jan 12, 2022
How to install Software offered by UBC (Students) UBC offers a wide variety of Software for Students to through  OnTheHub - Once on the website, click on Sign In on the top right corner and login with your CWL... Read More
How To: Add Student Email to Mail App on macOS
Viewed 638 times since Fri, Sep 16, 2022
This documentation was created on macOS Monterey version 12.4. If you are following the steps and it is not working, you may need to update your version of macOS.   To first create your Student Email, please go to this link.    1. First, open the... Read More
How to: Troubleshoot MATLAB Installation
Viewed 546 times since Wed, Sep 14, 2022
Important Note: Please ensure you have access to your email. You can follow the steps to do that at this link. It's important to do this before installing MATLAB because you will not be able to receive the verification email... Read More