Notes:  Please note that Canvas “supports the two most recent versions of Chrome, Firefox, Safari, and Edge” with Chrome recommended.   Also, it is not recommended to access Canvas on unsecured networks or public wifi.  It is required to... Read More

How to add your UBC Email (Staff or Student) to the Outlook App on macOS    This was tested on macOS Ventura 13.3.     1. Download the Outlook app from the App Store (if you don’t have it already) 2. Enter your student/staff email on... Read More

How to connect to UBCsecure Note: If you've never connected to ubcsecure, if you're using iOS, macOS, iPadOS, or Windows, you can simply go to the Wi-Fi settings, select ubcsecure and enter your CWL credentials. On Apple devices, click... Read More

Steps:  Go to https://it.ubc.ca/services/stay-connected-ubc-wireless and navigate to Autoconnect  The website will auto detect the device you used to the enter it and will give relevant options  For Chromebooks you will have to install the ONC... Read More

ERROR: SPSS will launch to a "Server Login" screen but clicking OK will cause nothing to happen. The user is unable to properly launch the software and is essentially stuck in this screen. FIX 1: Close all instances of SPSS using Activity Monitor.... Read More

Sometimes when users are trying to use Microsoft Office applications, they will be faced with a message that says "Your license doesn't allow editing on a Mac" and they won't be able to make changes to their Office files. This is often due... Read More

Sometimes students will not be able to log into remotelabs.ok.ubc.ca even if they enter the correct credentials. This is due to some of the Remote Lab computers having their keyboard set to something like “Canada (French)” or something that will... Read More

When trying to log into UBC services such as PayForPrint, SAMail, and campus workstations, users may not be able to log in using their CWL username and password. This is often due to the fact that UBC requires one to change their password at least... Read More

If you cannot connect to UBCSecure on their iOS device, first ensure that your CWL credentials are correct, including checking if your password requires a reset on https://www.myaccount.ubc.ca/myAccount/.If you are still unable to connect to... Read More

Installing Microsoft Office Go to  http://portal.office.com/ Sign with your UBC student email and CWL password. For example, johndoe@student.ubc.ca where johndoe is your CWL username Once logged in, navigate to the top-right corner. Click on... Read More

This Article Has Moved This article has been moved to the UBC Self-Service Portal. Please go to the following URL to be redirected: https://ubc.service-now.com/kb_view.do?sysparm_article=KB0019259 Read More

Migrating from "ubc365.onmicrosoft" to "student.ubc.ca" UBC used to give out Microsoft subscriptions to students using "cwl_username@ubc365.onmicrosoft.com". But this has been discontinued and all the Microsoft subscriptions are migrated to ... Read More

This Article Has Moved This article has been moved to the UBC Self-Service Portal. Please go to the following URL to be redirected: https://ubc.service-now.com/kb_view.do?sysparm_article=KB0019263 Read More

How To Print At UBCO Adding credits to PayforPrint * Go to student  Pay For Print portal:  https://payforprint.ok.ubc.ca/   On a personal device: connect to UBCsecure Authenticate using your CWL username and password with the format cwl. ... Read More

Locating the printer with the issue (if applicable): Start by logging into one of the workstations and search for “Printer & Scanners” Navigate to the printer: Student-FindMe-BW or Student-FindMe-Color, and click on it to select “Open... Read More

This Article Has Moved This article has been moved to the UBC Self-Service Portal. Please go to the following URL to be redirected: https://ubc.service-now.com/kb_view.do?sysparm_article=KB0019275https://ubc.service-now.com/kb_view.do... Read More

This Article Has Moved This article has been moved to the UBC Self-Service Portal. Please go to the following URL to be redirected: https://ubc.service-now.com/kb_view.do?sysparm_article=KB0019265 Read More

How to install software offered by UBC (Students) UBC offers a wide variety of Software to Students through OnTheHub - https://ubc.onthehub.com/ Once on the website, click on "Sign In in the top right corner and log in with your CWL... Read More

NOTE: For more information go here. Part 1: Add the App Catalog to the Trust Center In Microsoft Word, click on the File tab, then click on Click on Trust Center. Click on the Trust Center Settings Click on Trusted Add-in Catalogs. For... Read More

This documentation was created on macOS Monterey version 12.4. If you are following the steps and it is not working, you may need to update your version of macOS.   To first create your Student Email, please go to this link.    1. First, open the... Read More

This guide outlines how one could go about scaling an image to fit certain dimensions. For example, if you want to create a 10x20-inch poster, you would need to scale the source image appropriately. This guide will outline how to do that in... Read More

This Article Has Moved This article has been moved to the UBC Self-Service Portal. Please go to the following URL to be redirected: https://ubc.service-now.com/kb_view.do?sysparm_article=KB0019258 Read More

Important Note: Please ensure you have access to your @student.ubc.ca email. You can follow the steps to do that at this link. It's important to do this before installing MATLAB because you will not be able to receive the verification email... Read More

ERROR: "Use an email address provided by your school or university" ERROR: "The email domain (@gmail.com) we received from your university when yousigned in is not authorized for use with your MATLAB license." Why does this happen? When creating... Read More

ERROR: While installing SOLIDWORKS an error screen will stop the installation. It will mention a missing SQL Database or a Microsoft SQL runtime error. This issue is caused because when installing the Electrical component of SOLIDWORKS it requires... Read More