knowIT

Basic Troubleshooting for Endnote 6 issues with Office 2013

Here are some troubleshooting steps to take if Endnote 6 is crashing.

Requirements:

These steps assume you are running Endnote 6 or 6.1 on a Windows 7 machine with Office 2013.

Instructions:

1. Before performing other steps, run a repair on Office, and on Endnote.

2. Recreate the normal.dotm (the normal template for Word). Go to C:\Users\username\AppData\Roaming\Microsoft\Templates and rename the existing normal.dotm. When you start Word it should recreate the file.

3. Recover the Endnote library. Open Endnote, go to Tools, then select Recovery Library. The process will recover the library and append -saved to the end of the filename. Use this new library.

Escalation Path:

Endnote 6 is not supported for use with Office 2013, although their forums suggest it should work. There is no official escalation path other than upgrading.

Attached Files
There are no attachments for this article.
Related Articles RSS Feed
SCCM - How to self-grant admin rights on your workstation (make me admin)
Viewed 46974 times since Fri, May 22, 2020
What do I do if Youtube videos are replaced with "Plugin Blocked"
Viewed 2240 times since Mon, Mar 30, 2015
UBCO Shared Network Drives Migration -- What is it and what do I need to do?
Viewed 2779 times since Fri, Jul 10, 2020
I can’t get my view pay cheque window on www.msp.ubc.ca to format properly for printing.
Viewed 3215 times since Mon, Mar 30, 2015