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Deskside Support Articles

How do I add money to my Student UBCcard?

Viewed 40120 times since Wed, Aug 19, 2015

The following article describes how to add funds to your Student UBCcard (via credit card or some debit cards) in order to print from student printers. To top up UBCcards using cash and all debit cards visit the Sunshine Cafe or Student Housing... Read More

How do I find the service or asset tag of my computer?

Viewed 358110 times since Wed, May 27, 2015

This Article Has Moved This article has been moved to the UBC Self-Service Portal. Please go to the following URL to be redirected: https://ubc.service-now.com/kb_view.do?sysparm_article=KB0019192 Read More

How do I print with Student Pay for Print?

Viewed 20758 times since Tue, Aug 18, 2015

The following document details the process on how to print from a UBCO Student/Lab Workstation. Every time you print from any campus computer lab your job will go into your personal holding queue. To pay for the job you'll need to visit the�... Read More

How do I set or change my Student Pay for Print Card/ID PIN?

Viewed 11347 times since Thu, Aug 20, 2015

The following article describes how to set or change your Student Pay for Print Card/ID PIN. Instructions: 1. Login to the Pay for Print web page using your Student Number and Password (same as Workstation Login). 2. Click on the Change... Read More

Touch Screen Device Cleaning Guidance & Shared Campus Device Safe Operation Procedure

Viewed 7192 times since Fri, Dec 11, 2020

Accessing a shared mailbox using the Outlook Web App (OWA)

Viewed 5979 times since Wed, Jun 16, 2021

Switching to a shared mailbox after logging into your own FASmail Open a web browser and go the following web address: https://www.mail.ubc.ca/ Login to OWA with your CWL/EAD username and CWL password. Locate your account icon in the top right... Read More

Basic Troubleshooting for Endnote 6 issues with Office 2013

Viewed 7257 times since Tue, Jun 16, 2015

Here are some troubleshooting steps to take if Endnote 6 is crashing. Requirements: These steps assume you are running Endnote 6 or 6.1 on a Windows 7 machine with Office 2013. Instructions: 1. Before performing other steps, run a repair on Office,... Read More

Camtasia install types for home and UBC computers

Viewed 5166 times since Fri, May 1, 2020

There are several ways to install Camtasia. On UBC asset computers (for personal owned computers see bottom of article) look for it in one of these areas: Zenworks on Windows workstations at UBC Okanagan. (To run this, click the start menu and... Read More

CRP Landing Page

Viewed 25236 times since Fri, Apr 3, 2020

How Do I Install AutoCAD LT (for Staff and Auxillary)

Viewed 7121 times since Tue, Apr 14, 2020

How do I install the Microsoft Silverlight Plugin?

Viewed 26060 times since Tue, Jun 9, 2015

This article outlines how to install the Microsoft Silverlight browser plugin. Requirements: To install the Microsoft Silverlight browser plugin, you must have administrator access to your computer, and meet the following requirements. Windows ... Read More

How do I know what Mac O/S I am running?

Viewed 8671 times since Wed, Oct 29, 2014

This article describes how to determine what MAC operating system your computer is running. Instructions: 1. On the desktop locate the apple icon in the top left corner of your screen. 2. Click on the Apple. In the drop down menu choose '... Read More

How do I manage a Distribution List?

Viewed 64364 times since Wed, Mar 18, 2015

This Article Has Moved This article has been moved to the UBC Self-Service Portal. Please go to the following URL to be redirected: https://ubc.service-now.com/kb_view_customer.do?sysparm_article=KB0014813 Read More

How do I set or change my Staff Pay for Print Card/ ID PIN?

Viewed 5747 times since Tue, Oct 6, 2015

The following article describes how to set or change your Staff Pay for Print card/ID PIN. Instructions: 1. Login to the Pay for Print web page (https://payforprint.ok.ubc.ca) using your Employee CWL and Password. 2. Click on... Read More

How much space do I have left on my Hard-Drive? (MAC)

Viewed 10947 times since Mon, Dec 15, 2014

Are you wondering how much space you have remaining on your Hard-Disk? Wondering why you are getting pop-ups to free-up space? Curious as to the overall size of your drive? Follow the instructions below to see how much disk space you have, as well as... Read More

How to Alias a FASmail account

Viewed 10566 times since Mon, Sep 20, 2021

An alias is like a shortcut to an email address. The messages still go the same place, but the address may be different or have multiple addresses to the same destination. Staff and Faculty of UBCO can Alias their email address to a First.LastName... Read More

How to Report a Stolen or Lost Computer Equipment

Viewed 8222 times since Thu, Jun 21, 2018

How to tell how many (and how much) RAM a Windows box has without opening it up

Viewed 10047 times since Thu, Jun 4, 2015

If you would like to know how much ram your (or someone else's) machine has, you can run this command from a command prompt and it will tell you exactly how many DIMM slots your machine has, as well as if they are currently occupied and with... Read More

MacOS Kernel System Extension Fix

Viewed 7956 times since Wed, Mar 31, 2021

This instruction set will guide you through the process of enabling the KEXT extension type on an Intel Mac computer. Because this process requires access into the recovery mode of the Mac, it is difficult for IT to remotely help with this process.... Read More

macOS Upgrades

Viewed 3580 times since Tue, Nov 16, 2021

The following article provides details on UBC Okanagan IT-managed macOS upgrades. In order to stay compliant with UBC's Information Security Standards macOS needs to be updated to at least macOS Catalina (10.15). Apple is no longer releasing... Read More

Operating System Life-Cycle

Viewed 5539 times since Thu, May 7, 2020

This article outlines what operating systems are currently supported as well as the lifecycle of those operating systems as defined by their manufacturer. Microsoft Windows: In order to meet the security requirements of the University, only Operating... Read More

SCCM - How to self-grant admin rights on your workstation (make me admin)

Viewed 57818 times since Fri, May 22, 2020

Setting Up SCLogic in Central Receiving

Viewed 3230 times since Thu, Feb 20, 2020

Central Receiving & Mail Services Computer This pc uses SCLogic software for shipping / receiving. To configure the software use; Intra Management Console. The computers name must be entered as the ‘active’ license. To do this;... Read More

Sophos removal/re-add process

Viewed 4792 times since Tue, Nov 18, 2014

Removal of Sophos when you cannot from Add/Remove Programs Copy C:\ProgramData\Sophos from a working machine and place it in the same directory. Now you can go to add/remove programs and remove sophos normally. Manually delete C:\... Read More

Why can’t Adobe Acrobat DC printer print to a network drive?

Viewed 17554 times since Mon, Mar 19, 2018

Known issue with Acrobat DC pro and DC reader when trying to print to a network drive it fails. Printing to a local drive works initially but not after trying to print to the network. The fix is to go to the printer in the printers folder. Right... Read More

Why is Backing up my Data Important?

Viewed 8740 times since Mon, Apr 18, 2016

Why is backing up my data important? By leaving data on your computer’s local storage, there is a chance the data could be lost due to it being a single point of failure. The following scenarios could (and have) happened: - ... Read More

Windows 10 - End of Life

Viewed 2155 times since Wed, Feb 1, 2023

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