Deskside Support Articles RSS Feed
Adobe Creative Cloud
Viewed 2289 times since Thu, Dec 20, 2018
Adobe Create Cloud To request access to Adobe Creative Cloud contact the UBC Okanagan Helpdesk at 79000. Included the following information: CWL Username Department/Faculty Employment status (Staff/Faculty) Phone and email address Adobe software... Read More
Basic Troubleshooting for Endnote 6 issues with Office 2013
Viewed 2643 times since Tue, Jun 16, 2015
Here are some troubleshooting steps to take if Endnote 6 is crashing. Requirements: These steps assume you are running Endnote 6 or 6.1 on a Windows 7 machine with Office 2013. Instructions: 1. Before performing other steps, run a repair on Office,... Read More
How can I find the status of a Xerox printer repair?
Viewed 2059 times since Mon, Mar 12, 2018
If a support call to Xerox has been made you can check the status of the repair by going to this link: Put in the serial number of the printer (located on front) and the postal code of the University V1V 1V7.   This will show... Read More
How do I archive my Outlook calendar?
Viewed 12170 times since Wed, Apr 29, 2015
The following article is a similar approach to traditional Outlook archiving, but specifically focused on archiving calendar items.  Requirements: This article is intended for Windows PC users running Outlook 2010/2013, but should be... Read More
How do I determine my disk space usage?
Viewed 2181 times since Tue, Jul 22, 2014
Use the following instructions to determine how much hard drive space you are currently using. Windows 7   From your desktop, double click on the Computer icon to display the list of drives associated to your computer. Your Local disk (C:) is... Read More
How Do I Install Accuro for the DRC?
Viewed 3840 times since Thu, Oct 29, 2015
How Do I Install Accuro for the DRC? Go to \\\sirvol\itservices\installs\pc\accuro\DRC Installs\ Instructions: Install the Accuro software bundle. Copy medproperties to the base of the install... Read More
How do I install the Microsoft Silverlight Plugin?
Viewed 5186 times since Tue, Jun 9, 2015
This article outlines how to install the Microsoft Silverlight browser plugin. Requirements: To install the Microsoft Silverlight browser plugin, you must have administrator access to your computer, and meet the following requirements. Windows ... Read More
How do I know if I am running Windows XP or Windows 7?
Viewed 4003 times since Tue, Apr 22, 2014
This article describes how to determine whether your computer is running Windows XP or Windows 7. If you look in the lower left hand corner of your screen and you see this image: or this image: Then you are running Windows XP. Please submit a... Read More
How do I know what Mac O/S I am running?
Viewed 3764 times since Wed, Oct 29, 2014
This article describes how to determine what MAC operating system your computer is running.  Instructions: 1. On the desktop locate the apple icon in the top left corner of your screen. 2. Click on the Apple. In the drop down menu choose '... Read More
How do I manage a Distribution List?
Viewed 18874 times since Wed, Mar 18, 2015
This article describes how to manage a UBC department distribution list.  Requirements To manage a distribution list you must be using a PC that is: Running Microsoft Office 2010 or Office 2013 Configured with your UBC FASmail within the Office... Read More
How do I set or change my Staff Pay for Print Card/ ID PIN?
Viewed 1446 times since Tue, Oct 6, 2015
The following article describes how to set or change your Staff Pay for Print card/ID PIN.  Instructions: 1.  Login  to the  Pay for Print  web page ( using your  Employee CWL  and Password.  2. Click on... Read More
How much space do I have left on my FASMail Account?
Viewed 3411 times since Mon, Dec 15, 2014
Have you used up your storage quota within FASMail? Are you unable to send emails because your mailbox is full? -- Yes,  Storage is finite, and mail can rapidly accumulate. Check how much you have used, and how to keep your 'Inbox' tidy. ... Read More
How much space do I have left on my Hard-Drive? (MAC)
Viewed 4196 times since Mon, Dec 15, 2014
Are you wondering how much space you have remaining on your Hard-Disk? Wondering why you are getting pop-ups to free-up space? Curious as to the overall size of your drive? Follow the instructions below to see how much disk space you have, as well as... Read More
How to Report a Stolen or Lost Computer Equipment
Viewed 1839 times since Thu, Jun 21, 2018
Follow these instructions to report a lost or stolen UBC asset piece of computer equipment. Requirements: How do I handle a report of stolen/missing computer equipment? Stolen equipment must be reported to RCMP first.  A police file... Read More
How to tell how many (and how much) RAM a Windows box has without opening it up
Viewed 5010 times since Thu, Jun 4, 2015
If you would like to know how much ram your (or someone else's) machine has, you can run this command from a command prompt and it will tell you exactly how many DIMM slots your machine has, as well as if they are currently occupied and with... Read More
Mac OS X 10.15 Release - October 7th, 2019
Viewed 219 times since Fri, Oct 11, 2019
Please note Apple has released their latest OS X 10.15 called Catalina.  At this time 10.15 is not fully supported and it is recommended not to upgrade to this version until further testing of all UBC related software and programs.  UBCOIT will be... Read More
Mac Wifi Issue
Viewed 2213 times since Mon, Sep 8, 2014
A number of students have approached the help desk displaying an error when connecting to UBCSecure. That message states that authentication failed, please contact your system administrator. That message turns out to be ambiguous as it's not the... Read More
Sophos removal/re-add process
Viewed 1894 times since Tue, Nov 18, 2014
Removal of Sophos when you cannot from Add/Remove Programs Copy C:\ProgramData\Sophos from a working machine and place it in the same directory. Now you can go to add/remove programs and remove sophos normally. Manually delete C:\... Read More
Support for Windows 7 is Ending
Viewed 341 times since Tue, Jul 16, 2019
Support for Windows 7 is Ending Effective January 2020, Microsoft will no longer be providing software and security updates for Windows 7. In order for systems to remain in compliance with UBC Information Security Standard #14, they must be upgraded... Read More
What is a new employee IT orientation all about?
Viewed 7158 times since Mon, Jun 15, 2015
 The following article information outlines what new staff can expect when a technician completes an IT client orientation with them. Preamble Upon arriving to work at UBCO, full time, permanent staff and faculty can expect to have an IT supplied... Read More
Why can I log in to Novell but not Windows ?
Viewed 1914 times since Tue, Nov 15, 2016
User puts their credentials in to the Novell login after startup and get the Novell login successful but then will not login to windows. Confirm the asset is in the correct container (admin or research) for the user within zenworks. This is usually... Read More
Why can’t Adobe Acrobat DC printer print to a network drive?
Viewed 3269 times since Mon, Mar 19, 2018
Known issue with Acrobat DC pro and DC reader when trying to print to a network drive it fails. Printing to a local drive works initially but not after trying to print to the network. The fix is to go to the printer in the printers folder. Right... Read More
Why did archiving my email in outlook 2016 not move everything I selected to the archive pst file.
Viewed 12305 times since Wed, Apr 26, 2017
When creating an archive.pst file in Outlook 2016 only part of what you have selected is copied to the archive file. The default for cached exchange mode in outlook 2016 is to keep 6 months of mail off line. This must be changed to keep ALL mail off... Read More
Why is Backing up my Data Important?
Viewed 3167 times since Mon, Apr 18, 2016
Why is backing up my data important? By leaving data on your computer’s local storage, there is a chance the data could be lost due to it being a single point of failure. The following scenarios could (and have) happened: -   ... Read More