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Accessing a shared mailbox using the Outlook Web App (OWA)
Viewed 5300 times since Wed, Jun 16, 2021
Switching to a shared mailbox after logging into your own FASmail Open a web browser and go the following web address: https://www.mail.ubc.ca/ Login to OWA with your CWL/EAD username and CWL password. Locate your account icon in the top right... Read More
Basic Troubleshooting for Endnote 6 issues with Office 2013
Viewed 6855 times since Tue, Jun 16, 2015
Here are some troubleshooting steps to take if Endnote 6 is crashing. Requirements: These steps assume you are running Endnote 6 or 6.1 on a Windows 7 machine with Office 2013. Instructions: 1. Before performing other steps, run a repair on Office,... Read More
Camtasia install types for home and UBC computers
Viewed 4728 times since Fri, May 1, 2020
There are several ways to install Camtasia. On UBC asset computers (for personal owned computers see bottom of article) look for it in one of these areas:     Zenworks on Windows workstations at UBC Okanagan. (To run this, click the start menu and... Read More
Change the default server for Cisco AnyConnect
Viewed 69785 times since Wed, Jun 2, 2021
Windows: 1.  Log in to the VPN normally per the instructions at How do I connect to VPN with Enhanced CWL.2.  Open a Windows Explorer (File Explorer) window. 3.  Copy this file path: C:\Users\%username%\AppData\Local\Cisco... Read More
CRP Landing Page
Viewed 24571 times since Fri, Apr 3, 2020
This Article Has Moved This article has been moved to the UBC Self-Service Portal. Please go to the following URL to be redirected: https://ubc.service-now.com/kb_view.do?sysparm_article=KB0019282 Read More
How can I find the status of a Xerox printer repair?
Viewed 7486 times since Mon, Mar 12, 2018
If a support call to Xerox has been made you can check the status of the repair by going to this link: xerox.ca/repairstatus Put in the serial number of the printer (located on front) and the postal code of the University V1V 1V7.   This will show... Read More
How Do I Install Accuro for the DRC?
Viewed 9368 times since Thu, Oct 29, 2015
How Do I Install Accuro for the DRC? Go to \\n13.ok.ok.ubc.ca\sirvol\itservices\installs\pc\accuro\DRC Installs\ Instructions: Install the Accuro software bundle. Copy medproperties to the base of the install... Read More
How Do I Install AutoCAD LT (for Staff and Auxillary)
Viewed 6633 times since Tue, Apr 14, 2020
This Article Has Moved This article has been moved to the UBC Self-Service Portal. Please go to the following URL to be redirected: https://ubc.service-now.com/kb_view.do?sysparm_article=KB0019200 Read More
How do I install the Microsoft Silverlight Plugin?
Viewed 25405 times since Tue, Jun 9, 2015
This article outlines how to install the Microsoft Silverlight browser plugin. Requirements: To install the Microsoft Silverlight browser plugin, you must have administrator access to your computer, and meet the following requirements. Windows ... Read More
How do I know what Mac O/S I am running?
Viewed 8244 times since Wed, Oct 29, 2014
This article describes how to determine what MAC operating system your computer is running.  Instructions: 1. On the desktop locate the apple icon in the top left corner of your screen. 2. Click on the Apple. In the drop down menu choose '... Read More
How do I manage a Distribution List?
Viewed 63556 times since Wed, Mar 18, 2015
This article describes how to manage a UBC department distribution list.  Requirements To manage a distribution list you must be using a PC that is: Running Microsoft Office 2010 or Office 2013 Configured with your UBC FASmail within the Office... Read More
How do I set or change my Staff Pay for Print Card/ ID PIN?
Viewed 5291 times since Tue, Oct 6, 2015
The following article describes how to set or change your Staff Pay for Print card/ID PIN.  Instructions: 1.  Login  to the  Pay for Print  web page (https://payforprint.ok.ubc.ca) using your  Employee CWL  and Password.  2. Click on... Read More
How much space do I have left on my Hard-Drive? (MAC)
Viewed 10406 times since Mon, Dec 15, 2014
Are you wondering how much space you have remaining on your Hard-Disk? Wondering why you are getting pop-ups to free-up space? Curious as to the overall size of your drive? Follow the instructions below to see how much disk space you have, as well as... Read More
How to Alias a FASmail account
Viewed 9461 times since Mon, Sep 20, 2021
An alias is like a shortcut to an email address. The messages still go the same place, but the address may be different or have multiple addresses to the same destination. Staff and Faculty of UBCO can Alias their email address to a First.LastName... Read More
How to Report a Stolen or Lost Computer Equipment
Viewed 7662 times since Thu, Jun 21, 2018
This Article Has Moved This article has been moved to the UBC Self-Service Portal. Please go to the following URL to be redirected: https://ubc.service-now.com/kb_view.do?sysparm_article=KB0019215 Read More
How to tell how many (and how much) RAM a Windows box has without opening it up
Viewed 9586 times since Thu, Jun 4, 2015
If you would like to know how much ram your (or someone else's) machine has, you can run this command from a command prompt and it will tell you exactly how many DIMM slots your machine has, as well as if they are currently occupied and with... Read More
MacOS Kernel System Extension Fix
Viewed 7338 times since Wed, Mar 31, 2021
This instruction set will guide you through the process of enabling the KEXT extension type on an Intel Mac computer. Because this process requires access into the recovery mode of the Mac, it is difficult for IT to remotely help with this process.... Read More
macOS Upgrades
Viewed 3240 times since Tue, Nov 16, 2021
The following article provides details on UBC Okanagan IT-managed macOS upgrades. In order to stay compliant with UBC's Information Security Standards macOS needs to be updated to at least macOS Catalina (10.15). Apple is no longer releasing... Read More
Operating System Life-Cycle
Viewed 5205 times since Thu, May 7, 2020
This article outlines what operating systems are currently supported as well as the lifecycle of those operating systems as defined by their manufacturer. Microsoft Windows: In order to meet the security requirements of the University, only Operating... Read More
SCCM - How to self-grant admin rights on your workstation (make me admin)
Viewed 56882 times since Fri, May 22, 2020
This Article Has Moved This article has been moved to the UBC Self-Service Portal. Please go to the following URL to be redirected: https://ubc.service-now.com/kb_view.do?sysparm_article=KB0019196 Read More
Setting Up SCLogic in Central Receiving
Viewed 2917 times since Thu, Feb 20, 2020
Central Receiving & Mail Services Computer This pc uses SCLogic software for shipping / receiving. To configure the software use; Intra Management Console. The computers name must be entered as the ‘active’ license. To do this;... Read More
Sophos removal/re-add process
Viewed 4532 times since Tue, Nov 18, 2014
Removal of Sophos when you cannot from Add/Remove Programs Copy C:\ProgramData\Sophos from a working machine and place it in the same directory. Now you can go to add/remove programs and remove sophos normally. Manually delete C:\... Read More
Support for Windows 7 is Ending
Viewed 3518 times since Tue, Jul 16, 2019
Support for Windows 7 is Ending Effective January 2020, Microsoft will no longer be providing software and security updates for Windows 7. In order for systems to remain in compliance with UBC Information Security Standard #14, they must be upgraded... Read More
UBCO Shared Network Drives Migration -- What is it and what do I need to do?
Viewed 4707 times since Fri, Jul 10, 2020
  What Is Happening? IT is currently migrating data from the campus' legacy data storage platform to a new platform as part of routine equipment life-cycling. This refresh opens the opportunity to align our network file sharing services... Read More
What is a new employee IT orientation all about?
Viewed 20342 times since Mon, Jun 15, 2015
 The following article information outlines what new staff can expect when a technician completes an IT client orientation with them. Preamble Upon arriving to work at UBCO, full time, permanent staff and faculty can expect to have an IT supplied... Read More
Why can’t Adobe Acrobat DC printer print to a network drive?
Viewed 17055 times since Mon, Mar 19, 2018
Known issue with Acrobat DC pro and DC reader when trying to print to a network drive it fails. Printing to a local drive works initially but not after trying to print to the network. The fix is to go to the printer in the printers folder. Right... Read More
Why is Backing up my Data Important?
Viewed 8231 times since Mon, Apr 18, 2016
Why is backing up my data important? By leaving data on your computer’s local storage, there is a chance the data could be lost due to it being a single point of failure. The following scenarios could (and have) happened: -   ... Read More
Windows 10 - End of Life
Viewed 1573 times since Wed, Feb 1, 2023
This Article Has Moved This article has been moved to the UBC Self-Service Portal. Please go to the following URL to be redirected: https://ubc.service-now.com/kb_view.do?sysparm_article=KB0019217 Read More