Deskside Support Articles RSS Feed
Accessing a shared mailbox using the Outlook Web App (OWA)
Viewed 4081 times since Wed, Jun 16, 2021
Switching to a shared mailbox after logging into your own FASmail Open a web browser and go the following web address: Login to OWA with your CWL/EAD username and CWL password. Locate your account icon in the top right... Read More
Basic Troubleshooting for Endnote 6 issues with Office 2013
Viewed 6139 times since Tue, Jun 16, 2015
Here are some troubleshooting steps to take if Endnote 6 is crashing. Requirements: These steps assume you are running Endnote 6 or 6.1 on a Windows 7 machine with Office 2013. Instructions: 1. Before performing other steps, run a repair on Office,... Read More
Camtasia install types for home and UBC computers
Viewed 3733 times since Fri, May 1, 2020
There are several ways to install Camtasia. On UBC asset computers (for personal owned computers see bottom of article) look for it in one of these areas:     Zenworks on Windows workstations at UBC Okanagan. (To run this, click the start menu and... Read More
Change the default server for Cisco AnyConnect
Viewed 58850 times since Wed, Jun 2, 2021
Windows: 1.  Log in to the VPN normally per the instructions at How do I connect to VPN with Enhanced CWL.2.  Open a Windows Explorer (File Explorer) window. 3.  Copy this file path: C:\Users\%username%\AppData\Local\Cisco... Read More
CRP Landing Page
Viewed 22967 times since Fri, Apr 3, 2020
What is the CRP program? The CRP program provides IT supported equipment for permanent ongoing positions at UBCO. As the equipment ages IT is centrally funded to replace the equipment as necessary. Typically (though not guaranteed and is... Read More
How can I find the status of a Xerox printer repair?
Viewed 6607 times since Mon, Mar 12, 2018
If a support call to Xerox has been made you can check the status of the repair by going to this link: Put in the serial number of the printer (located on front) and the postal code of the University V1V 1V7.   This will show... Read More
How do I archive my Outlook calendar?
Viewed 41827 times since Wed, Apr 29, 2015
The following article is a similar approach to traditional Outlook archiving, but specifically focused on archiving calendar items.  Requirements: This article is intended for Windows PC users running Outlook 2010/2013, but should be... Read More
How do I determine my disk space usage?
Viewed 4942 times since Tue, Jul 22, 2014
Use the following instructions to determine how much hard drive space you are currently using. Windows 7   From your desktop, double click on the Computer icon to display the list of drives associated to your computer. Your Local disk (C:) is... Read More
How Do I Install Accuro for the DRC?
Viewed 8593 times since Thu, Oct 29, 2015
How Do I Install Accuro for the DRC? Go to \\\sirvol\itservices\installs\pc\accuro\DRC Installs\ Instructions: Install the Accuro software bundle. Copy medproperties to the base of the install... Read More
How Do I Install AutoCAD LT (for Staff and Auxillary)
Viewed 5660 times since Tue, Apr 14, 2020
Licensing We currently have a campus license for AutoDesk products for instructional and research purposes. Unfortunately this does not cover staff or administrative use. For staff/admin we have a campus license for Autodesk 2015 which we can install... Read More
How do I install the Microsoft Silverlight Plugin?
Viewed 23875 times since Tue, Jun 9, 2015
This article outlines how to install the Microsoft Silverlight browser plugin. Requirements: To install the Microsoft Silverlight browser plugin, you must have administrator access to your computer, and meet the following requirements. Windows ... Read More
How do I know if I am running Windows XP or Windows 7?
Viewed 8162 times since Tue, Apr 22, 2014
This article describes how to determine whether your computer is running Windows XP or Windows 7. If you look in the lower left hand corner of your screen and you see this image: or this image: Then you are running Windows XP. Please submit a... Read More
How do I know what Mac O/S I am running?
Viewed 7461 times since Wed, Oct 29, 2014
This article describes how to determine what MAC operating system your computer is running.  Instructions: 1. On the desktop locate the apple icon in the top left corner of your screen. 2. Click on the Apple. In the drop down menu choose '... Read More
How do I manage a Distribution List?
Viewed 61404 times since Wed, Mar 18, 2015
This article describes how to manage a UBC department distribution list.  Requirements To manage a distribution list you must be using a PC that is: Running Microsoft Office 2010 or Office 2013 Configured with your UBC FASmail within the Office... Read More
How do I set or change my Staff Pay for Print Card/ ID PIN?
Viewed 4563 times since Tue, Oct 6, 2015
The following article describes how to set or change your Staff Pay for Print card/ID PIN.  Instructions: 1.  Login  to the  Pay for Print  web page ( using your  Employee CWL  and Password.  2. Click on... Read More
How Do Students Access Adobe Creative Cloud During COVID-19 Closures
Viewed 5346 times since Tue, Mar 31, 2020
General Information As part of Adobe's response to the COVID-19 pandemic, they are allowing temporary at-home access to Adobe Creative Cloud (CC) software until May 31, 2020 for all active students UBC has enabled all active students to be... Read More
How much space do I have left on my Hard-Drive? (MAC)
Viewed 9376 times since Mon, Dec 15, 2014
Are you wondering how much space you have remaining on your Hard-Disk? Wondering why you are getting pop-ups to free-up space? Curious as to the overall size of your drive? Follow the instructions below to see how much disk space you have, as well as... Read More
How to Alias a FASmail account
Viewed 7322 times since Mon, Sep 20, 2021
An alias is like a shortcut to an email address. The messages still go the same place, but the address may be different or have multiple addresses to the same destination. Staff and Faculty of UBCO can Alias their email address to a First.LastName... Read More
How to Report a Stolen or Lost Computer Equipment
Viewed 6665 times since Thu, Jun 21, 2018
Follow these instructions to report a lost or stolen UBC asset piece of computer equipment. Requirements: How do I handle a report of stolen/missing computer equipment? Stolen equipment must be reported to RCMP first.  A police file... Read More
How to tell how many (and how much) RAM a Windows box has without opening it up
Viewed 8774 times since Thu, Jun 4, 2015
If you would like to know how much ram your (or someone else's) machine has, you can run this command from a command prompt and it will tell you exactly how many DIMM slots your machine has, as well as if they are currently occupied and with... Read More
Mac OS X 10.15 Release - October 7th, 2019
Viewed 3570 times since Fri, Oct 11, 2019
Please note Apple has released their latest OS X 10.15 called Catalina.  At this time 10.15 is not fully supported and it is recommended not to upgrade to this version until further testing of all UBC related software and programs.  UBCOIT will be... Read More
MacOS Kernel System Extension Fix
Viewed 6204 times since Wed, Mar 31, 2021
This instruction set will guide you through the process of enabling the KEXT extension type on an Intel Mac computer. Because this process requires access into the recovery mode of the Mac, it is difficult for IT to remotely help with this process.... Read More
macOS Upgrades
Viewed 2523 times since Tue, Nov 16, 2021
The following article provides details on UBC Okanagan IT-managed macOS upgrades. In order to stay compliant with UBC's Information Security Standards macOS needs to be updated to at least macOS Catalina (10.15). Apple is no longer releasing... Read More
Operating System Life-Cycle
Viewed 4422 times since Thu, May 7, 2020
This article outlines what operating systems are currently supported as well as the lifecycle of those operating systems as defined by their manufacturer. Microsoft Windows: In order to meet the security requirements of the University, only Operating... Read More
SCCM - How to self-grant admin rights on your workstation (make me admin)
Viewed 54171 times since Fri, May 22, 2020
If you're looking to install some software or perform a task that requires administrator rights, follow the below directions to elevate your account temporarily.  Requirements: To perform self-elevation of your account, you must be using a... Read More
Setting Up SCLogic in Central Receiving
Viewed 2353 times since Thu, Feb 20, 2020
Central Receiving & Mail Services Computer This pc uses SCLogic software for shipping / receiving. To configure the software use; Intra Management Console. The computers name must be entered as the ‘active’ license. To do this;... Read More
Sophos removal/re-add process
Viewed 4042 times since Tue, Nov 18, 2014
Removal of Sophos when you cannot from Add/Remove Programs Copy C:\ProgramData\Sophos from a working machine and place it in the same directory. Now you can go to add/remove programs and remove sophos normally. Manually delete C:\... Read More
Support for Windows 7 is Ending
Viewed 2988 times since Tue, Jul 16, 2019
Support for Windows 7 is Ending Effective January 2020, Microsoft will no longer be providing software and security updates for Windows 7. In order for systems to remain in compliance with UBC Information Security Standard #14, they must be upgraded... Read More
UBCO Shared Network Drives Migration -- What is it and what do I need to do?
Viewed 3936 times since Fri, Jul 10, 2020
  What Is Happening? IT is currently migrating data from the campus' legacy data storage platform to a new platform as part of routine equipment life-cycling. This refresh opens the opportunity to align our network file sharing services... Read More
What is a new employee IT orientation all about?
Viewed 18216 times since Mon, Jun 15, 2015
 The following article information outlines what new staff can expect when a technician completes an IT client orientation with them. Preamble Upon arriving to work at UBCO, full time, permanent staff and faculty can expect to have an IT supplied... Read More
Why can’t Adobe Acrobat DC printer print to a network drive?
Viewed 15804 times since Mon, Mar 19, 2018
Known issue with Acrobat DC pro and DC reader when trying to print to a network drive it fails. Printing to a local drive works initially but not after trying to print to the network. The fix is to go to the printer in the printers folder. Right... Read More
Why did archiving my email in outlook 2016 not move everything I selected to the archive pst file.
Viewed 34771 times since Wed, Apr 26, 2017
When creating an archive.pst file in Outlook 2016 only part of what you have selected is copied to the archive file. The default for cached exchange mode in outlook 2016 is to keep 6 months of mail off line. This must be changed to keep ALL mail off... Read More
Why is Backing up my Data Important?
Viewed 7423 times since Mon, Apr 18, 2016
Why is backing up my data important? By leaving data on your computer’s local storage, there is a chance the data could be lost due to it being a single point of failure. The following scenarios could (and have) happened: -   ... Read More
Windows 10 - End of Life
Viewed 811 times since Wed, Feb 1, 2023
Windows 10 - End of Life - October 14, 2025 What do you need to know? Windows 10, along with most other Microsoft products, follows a modern lifecycle policy. Specific to Windows 10, the lifecycle of support ends on October 14, 2025. It's... Read More