Deskside Support

Deskside Support Articles

How do I add money to my Student UBCcard?

Viewed 27661 times since Wed, Aug 19, 2015

The following article describes how to add funds to your Student UBCcard (via credit card or some debit cards) in order to print from student printers. To top up UBCcards using cash and all debit cards visit the Sunshine Cafe or Student Housing... Read More

How do I find the service or asset tag of my computer?

Viewed 273367 times since Wed, May 27, 2015

ITServices regularly requests equipment service tag [previously referred to as an asset tag] information so that we can uniquely identify a specific piece of equipment, its history, and its warranty status. Follow these instructions to locate the... Read More

How do I print with Student Pay for Print?

Viewed 15787 times since Tue, Aug 18, 2015

The following document details the process on how to print from a UBCO Student/Lab Workstation. Every time you print from any campus computer lab your job will go into your personal holding queue. To pay for the job you'll need to visit the�... Read More

How do I set or change my Student Pay for Print Card/ID PIN?

Viewed 8670 times since Thu, Aug 20, 2015

The following article describes how to set or change your Student Pay for Print Card/ID PIN. Instructions: 1. Login to the Pay for Print web page using your Student Number and Password (same as Workstation Login). 2. Click on the Change... Read More

Touch Screen Device Cleaning Guidance & Shared Campus Device Safe Operation Procedure

Viewed 3488 times since Fri, Dec 11, 2020

The following information provides guidance in relation to cleaning touch screens, including for shared campus printers, photocopiers, room control devices, phones and / or tablet screens and has been reviewed by UBCO Health, Safety and... Read More

Accessing a shared mailbox using the Outlook Web App (OWA)

Viewed 2749 times since Wed, Jun 16, 2021

Switching to a shared mailbox after logging into your own FASmail Open a web browser and go the following web address: https://www.mail.ubc.ca/ Login to OWA with your CWL/EAD username and CWL password. Locate your account icon in the top right... Read More

Basic Troubleshooting for Endnote 6 issues with Office 2013

Viewed 5350 times since Tue, Jun 16, 2015

Here are some troubleshooting steps to take if Endnote 6 is crashing. Requirements: These steps assume you are running Endnote 6 or 6.1 on a Windows 7 machine with Office 2013. Instructions: 1. Before performing other steps, run a repair on Office,... Read More

Camtasia install types for home and UBC computers

Viewed 2853 times since Fri, May 1, 2020

There are several ways to install Camtasia. On UBC asset computers (for personal owned computers see bottom of article) look for it in one of these areas: Zenworks on Windows workstations at UBC Okanagan. (To run this, click the start menu and... Read More

Change the default server for Cisco AnyConnect

Viewed 41363 times since Wed, Jun 2, 2021

Windows: 1. Log in to the VPN normally per the instructions at How do I connect to VPN with Enhanced CWL.2. Open a Windows Explorer (File Explorer) window. 3. Copy this file path: C:\Users\%username%\AppData\Local\Cisco... Read More

CRP Landing Page

Viewed 13964 times since Fri, Apr 3, 2020

What is the CRP program? The CRP program provides IT supported equipment for permanent ongoing positions at UBCO. As the equipment ages IT is centrally funded to replace the equipment as necessary. Typically (though not guaranteed and is... Read More

How can I find the status of a Xerox printer repair?

Viewed 5788 times since Mon, Mar 12, 2018

If a support call to Xerox has been made you can check the status of the repair by going to this link: xerox.ca/repairstatus Put in the serial number of the printer (located on front) and the postal code of the University V1V 1V7. This will show... Read More

How do I archive my Outlook calendar?

Viewed 37423 times since Wed, Apr 29, 2015

The following article is a similar approach to traditional Outlook archiving, but specifically focused on archiving calendar items. Requirements: This article is intended for Windows PC users running Outlook 2010/2013, but should be... Read More

How do I determine my disk space usage?

Viewed 4367 times since Tue, Jul 22, 2014

Use the following instructions to determine how much hard drive space you are currently using. Windows 7 From your desktop, double click on the Computer icon to display the list of drives associated to your computer. Your Local disk (C:) is... Read More

How Do I Install Accuro for the DRC?

Viewed 7705 times since Thu, Oct 29, 2015

How Do I Install Accuro for the DRC? Go to \\n13.ok.ok.ubc.ca\sirvol\itservices\installs\pc\accuro\DRC Installs\ Instructions: Install the Accuro software bundle. Copy medproperties to the base of the install... Read More

How Do I Install AutoCAD LT (for Staff and Auxillary)

Viewed 4114 times since Tue, Apr 14, 2020

Licensing We currently have a campus license for AutoDesk products for instructional and research purposes. Unfortunately this does not cover staff or administrative use. For staff/admin we have a campus license for Autodesk 2015 which we can install... Read More

How do I install the Microsoft Silverlight Plugin?

Viewed 22009 times since Tue, Jun 9, 2015

This article outlines how to install the Microsoft Silverlight browser plugin. Requirements: To install the Microsoft Silverlight browser plugin, you must have administrator access to your computer, and meet the following requirements. Windows ... Read More

How do I know if I am running Windows XP or Windows 7?

Viewed 7213 times since Tue, Apr 22, 2014

This article describes how to determine whether your computer is running Windows XP or Windows 7. If you look in the lower left hand corner of your screen and you see this image: or this image: Then you are running Windows XP. Please submit a... Read More

How do I know what Mac O/S I am running?

Viewed 6684 times since Wed, Oct 29, 2014

This article describes how to determine what MAC operating system your computer is running. Instructions: 1. On the desktop locate the apple icon in the top left corner of your screen. 2. Click on the Apple. In the drop down menu choose '... Read More

How do I manage a Distribution List?

Viewed 58437 times since Wed, Mar 18, 2015

This article describes how to manage a UBC department distribution list. Requirements To manage a distribution list you must be using a PC that is: Running Microsoft Office 2010 or Office 2013 Configured with your UBC FASmail within the Office... Read More

How do I set or change my Staff Pay for Print Card/ ID PIN?

Viewed 3791 times since Tue, Oct 6, 2015

The following article describes how to set or change your Staff Pay for Print card/ID PIN. Instructions: 1. Login to the Pay for Print web page (https://payforprint.ok.ubc.ca) using your Employee CWL and Password. 2. Click on... Read More

How Do Students Access Adobe Creative Cloud During COVID-19 Closures

Viewed 4360 times since Tue, Mar 31, 2020

General Information As part of Adobe's response to the COVID-19 pandemic, they are allowing temporary at-home access to Adobe Creative Cloud (CC) software until May 31, 2020 for all active students UBC has enabled all active students to be... Read More

How much space do I have left on my Hard-Drive? (MAC)

Viewed 8297 times since Mon, Dec 15, 2014

Are you wondering how much space you have remaining on your Hard-Disk? Wondering why you are getting pop-ups to free-up space? Curious as to the overall size of your drive? Follow the instructions below to see how much disk space you have, as well as... Read More

How to Alias a FASmail account

Viewed 4755 times since Mon, Sep 20, 2021

An alias is like a shortcut to an email address. The messages still go the same place, but the address may be different or have multiple addresses to the same destination. Staff and Faculty of UBCO can Alias their email address to a First.LastName... Read More

How to Report a Stolen or Lost Computer Equipment

Viewed 5575 times since Thu, Jun 21, 2018

Follow these instructions to report a lost or stolen UBC asset piece of computer equipment. Requirements: How do I handle a report of stolen/missing computer equipment? Stolen equipment must be reported to RCMP first. A police file... Read More

How to tell how many (and how much) RAM a Windows box has without opening it up

Viewed 7948 times since Thu, Jun 4, 2015

If you would like to know how much ram your (or someone else's) machine has, you can run this command from a command prompt and it will tell you exactly how many DIMM slots your machine has, as well as if they are currently occupied and with... Read More

Mac OS X 10.15 Release - October 7th, 2019

Viewed 3001 times since Fri, Oct 11, 2019

Please note Apple has released their latest OS X 10.15 called Catalina. At this time 10.15 is not fully supported and it is recommended not to upgrade to this version until further testing of all UBC related software and programs. UBCOIT will be... Read More

MacOS Kernel System Extension Fix

Viewed 4750 times since Wed, Mar 31, 2021

This instruction set will guide you through the process of enabling the KEXT extension type on an Intel Mac computer. Because this process requires access into the recovery mode of the Mac, it is difficult for IT to remotely help with this process.... Read More

macOS Upgrades

Viewed 1814 times since Tue, Nov 16, 2021

The following article provides details on UBC Okanagan IT-managed macOS upgrades. In order to stay compliant with UBC's Information Security Standards macOS needs to be updated to at least macOS Catalina (10.15). Apple is no longer releasing... Read More

Operating System Life-Cycle

Viewed 3591 times since Thu, May 7, 2020

This article outlines what operating systems are currently supported as well as the lifecycle of those operating systems as defined by their manufacturer. Microsoft Windows: In order to meet the security requirements of the University, only Operating... Read More

SCCM - How to self-grant admin rights on your workstation (make me admin)

Viewed 48096 times since Fri, May 22, 2020

If you're looking to install some software or perform a task that requires administrator rights, follow the below directions to elevate your account temporarily. Requirements: To perform self-elevation of your account, you must be using a... Read More

Setting Up SCLogic in Central Receiving

Viewed 1716 times since Thu, Feb 20, 2020

Central Receiving & Mail Services Computer This pc uses SCLogic software for shipping / receiving. To configure the software use; Intra Management Console. The computers name must be entered as the ‘active’ license. To do this;... Read More

Sophos removal/re-add process

Viewed 3610 times since Tue, Nov 18, 2014

Removal of Sophos when you cannot from Add/Remove Programs Copy C:\ProgramData\Sophos from a working machine and place it in the same directory. Now you can go to add/remove programs and remove sophos normally. Manually delete C:\... Read More

Support for Windows 7 is Ending

Viewed 2429 times since Tue, Jul 16, 2019

Support for Windows 7 is Ending Effective January 2020, Microsoft will no longer be providing software and security updates for Windows 7. In order for systems to remain in compliance with UBC Information Security Standard #14, they must be upgraded... Read More

UBCO Shared Network Drives Migration -- What is it and what do I need to do?

Viewed 3081 times since Fri, Jul 10, 2020

What Is Happening? IT is currently migrating data from the campus' legacy data storage platform to a new platform as part of routine equipment life-cycling. This refresh opens the opportunity to align our network file sharing services... Read More

What is a new employee IT orientation all about?

Viewed 15989 times since Mon, Jun 15, 2015

The following article information outlines what new staff can expect when a technician completes an IT client orientation with them. Preamble Upon arriving to work at UBCO, full time, permanent staff and faculty can expect to have an IT supplied... Read More

Why can’t Adobe Acrobat DC printer print to a network drive?

Viewed 13574 times since Mon, Mar 19, 2018

Known issue with Acrobat DC pro and DC reader when trying to print to a network drive it fails. Printing to a local drive works initially but not after trying to print to the network. The fix is to go to the printer in the printers folder. Right... Read More

Why did archiving my email in outlook 2016 not move everything I selected to the archive pst file.

Viewed 31970 times since Wed, Apr 26, 2017

When creating an archive.pst file in Outlook 2016 only part of what you have selected is copied to the archive file. The default for cached exchange mode in outlook 2016 is to keep 6 months of mail off line. This must be changed to keep ALL mail off... Read More

Why is Backing up my Data Important?

Viewed 6500 times since Mon, Apr 18, 2016

Why is backing up my data important? By leaving data on your computer’s local storage, there is a chance the data could be lost due to it being a single point of failure. The following scenarios could (and have) happened: - ... Read More

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