knowIT

Hours, Opening and Closing

The following article provides you with Help Desk Hours, and outlines the steps for both Opening and Closing the Help Desk.

 

Summer Hours - 7:30AM to 4:30PM:

First: 7:30AM to 3:30PM

Mid: 8:00AM to 4:00PM

Last: 8:30AM to 4:30PM

 

Regular Hours - 7:30AM to 7:30PM

First: 7:30AM to 3:30PM

Mid: 8:00AM to 4:00PM

Last: 11:30AM to 7:30PM

 

If you are the First or the Last, you have some respective Opening or Closing duties!

 

Opening:


1) Start a new walk-up sheet, date it with today's date. New sheets are located on top of the cupboard with the lock.

2) Login to your phone.

3) Check Voicemail:

I) Dial 75454

II) *91055

II) 258456

4) Open the gate.

5) Unlock the Innovation Lab.

 

Closing:

 

 

1) Ensure all three Help Desk phones have been logged out.

2) If there are any stray loaner sheets or work order labels, put them within the binder of the appropriate asset, respectively.

3) Place the 'Emergency' iPhone onto the charger.

4) Close the gate.

5) If you are the last one within the IT space, turn off the lights within the main IT area (located above the eWaste pile) as well as within the receiving area. Ensure all doors are locked, activate the security system (#YOURPIN followed by zero (0)), then exit the building.

 

Note: The innovation lab is closed by the Media group when they leave for the night.

 

 

Attached Files
There are no attachments for this article.
Related Articles RSS Feed
Change the default server for Cisco AnyConnect
Viewed 42041 times since Wed, Jun 2, 2021
Accessing a shared mailbox using the Outlook Web App (OWA)
Viewed 2772 times since Wed, Jun 16, 2021
What do I do if Youtube videos are replaced with "Plugin Blocked"
Viewed 2397 times since Mon, Mar 30, 2015
macOS - Sound isn’t working (changing default sound output)
Viewed 1629 times since Thu, Jun 17, 2021
I can’t get my view pay cheque window on www.msp.ubc.ca to format properly for printing.
Viewed 3422 times since Mon, Mar 30, 2015
macOS - Add Icons to the Finder toolbar (Ex. the delete button)
Viewed 2907 times since Thu, Jun 17, 2021
How to Alias a FASmail account
Viewed 4833 times since Mon, Sep 20, 2021
macOS - Installing the Zoom Client
Viewed 2469 times since Thu, Jun 17, 2021
How do I disable the built in pdf viewer in Mozilla Firefox?
Viewed 3257 times since Tue, Jun 9, 2015
macOS - Enable Screen Recording in your Browser (to allow Kaltura to share your screen)
Viewed 2023 times since Fri, Jun 18, 2021