knowIT

Hours, Opening and Closing

The following article provides you with Help Desk Hours, and outlines the steps for both Opening and Closing the Help Desk.

 

Summer Hours - 7:30AM to 4:30PM:

First: 7:30AM to 3:30PM

Mid: 8:00AM to 4:00PM

Last: 8:30AM to 4:30PM

 

Regular Hours - 7:30AM to 7:30PM

First: 7:30AM to 3:30PM

Mid: 8:00AM to 4:00PM

Last: 11:30AM to 7:30PM

 

If you are the First or the Last, you have some respective Opening or Closing duties!

 

Opening:


1) Start a new walk-up sheet, date it with today's date. New sheets are located on top of the cupboard with the lock.

2) Login to your phone.

3) Check Voicemail:

I) Dial 75454

II) *91055

II) 258456

4) Open the gate.

5) Unlock the Innovation Lab.

 

Closing:

 

 

1) Ensure all three Help Desk phones have been logged out.

2) If there are any stray loaner sheets or work order labels, put them within the binder of the appropriate asset, respectively.

3) Place the 'Emergency' iPhone onto the charger.

4) Close the gate.

5) If you are the last one within the IT space, turn off the lights within the main IT area (located above the eWaste pile) as well as within the receiving area. Ensure all doors are locked, activate the security system (#YOURPIN followed by zero (0)), then exit the building.

 

Note: The innovation lab is closed by the Media group when they leave for the night.

 

 

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