knowIT

Hours, Opening and Closing

The following article provides you with Help Desk Hours, and outlines the steps for both Opening and Closing the Help Desk.

 

Summer Hours - 7:30AM to 4:30PM:

First: 7:30AM to 3:30PM

Mid: 8:00AM to 4:00PM

Last: 8:30AM to 4:30PM

 

Regular Hours - 7:30AM to 7:30PM

First: 7:30AM to 3:30PM

Mid: 8:00AM to 4:00PM

Last: 11:30AM to 7:30PM

 

If you are the First or the Last, you have some respective Opening or Closing duties!

 

Opening:


1) Start a new walk-up sheet, date it with today's date. New sheets are located on top of the cupboard with the lock.

2) Login to your phone.

3) Check Voicemail:

I) Dial 75454

II) *91055

II) 258456

4) Open the gate.

5) Unlock the Innovation Lab.

 

Closing:

 

 

1) Ensure all three Help Desk phones have been logged out.

2) If there are any stray loaner sheets or work order labels, put them within the binder of the appropriate asset, respectively.

3) Place the 'Emergency' iPhone onto the charger.

4) Close the gate.

5) If you are the last one within the IT space, turn off the lights within the main IT area (located above the eWaste pile) as well as within the receiving area. Ensure all doors are locked, activate the security system (#YOURPIN followed by zero (0)), then exit the building.

 

Note: The innovation lab is closed by the Media group when they leave for the night.

 

 

Attached Files
There are no attachments for this article.
Related Articles RSS Feed
Email Growth Mitigation Techniques
Viewed 484 times since Fri, Mar 11, 2022
What is a new employee IT orientation all about?
Viewed 14430 times since Mon, Jun 15, 2015
How to check the size of your FASmail mailbox (Windows)
Viewed 799 times since Mon, Mar 14, 2022
Basic Troubleshooting for Endnote 6 issues with Office 2013
Viewed 4873 times since Tue, Jun 16, 2015
How to strip attachments from emails (Windows)
Viewed 1259 times since Wed, Mar 16, 2022
How do I encrypt a PDF file?
Viewed 1794 times since Thu, Dec 8, 2016
How to strip attachments from emails (Mac)
Viewed 1334 times since Tue, Mar 15, 2022
How to Report a Stolen or Lost Computer Equipment
Viewed 4915 times since Thu, Jun 21, 2018
Manage email messages by using rules (Windows)
Viewed 835 times since Wed, Mar 16, 2022