What is a new employee IT orientation all about?

 The following article information outlines what new staff can expect when a technician completes an IT client orientation with them.

Preamble

Upon arriving to work at UBCO, full time, permanent staff and faculty can expect to have an IT supplied computer assigned and setup for their new position.    

Sessional faculty and auxiliary staff may expect their department administrator to have organized the installation of an IT supplied loaner computer for the duration of their employment term. 

The computer will generally be installed before a new employee's start date. When an IT technician arrives to complete an IT orientation it is an opportunity for both parties to discuss what services are offered by UBCO IT, Media & Classroom Services.

When a technician installs a new employee computer he/she may go over any or all of the following topics.

• Service Desk (ITMdb) system - How to submit an IT ticket, IT Service Desk,  by phone assistance 79000, classroom emergency process, in-person help & hours of operation.
• AV Equipment & Event Support
• UBC IT Accounts - CWL, Mail, Network
• Encryption - McAfee & BitLocker
• Procurement Services
• Network drives - f/k/p - PC & Mac 
• Networks - VPN, UBC Secure
• Email system - Outlook, Webmail 
• Pay for Print system - FindMe printing, tap to release.
• Workstation hardware & software overview 
• Nalwin - self installation software
• Important websites - IT Service Desk, UBC Okanagan IT Services, IT Service Knowledge Management database, UBC Vancouver IT Services

Customer Service Escalation

1. Erin Trifunov - Coordinator, Client Services
2. Andy Fehr - Team Lead, Service Desk
3. Anthony Knezevic - Associate Director, IT Service Delivery