macOS - Adobe Licensing and Installation Troubleshooting

 Adobe Licensing and Installation Troubleshooting

Click on any applicable buttons below for assistance.  If the trouble you're having isn't covered below or the instructions are unclear, please call the Service Desk at (250) 807-9000 for further assistance. 

  Previous Main Menu Next


If you receive the error below, you have already licensed Adobe Acrobat DC or Creative Cloud.  You can only re-add the item to your cart once your current license expires (every 3 months for the Creative Cloud suite and once a year for Acrobat DC). 

  • If you previously licensed Acrobat DC but now need to use other products like Photoshop, please contact the Service Desk at (250) 807-9000 for assistance.
  • If you need to install any Adobe products on a new machine, follow these Installation Instructions.

You have probably logged into the Creative Cloud Desktop software with the wrong account.

  • Click on the circle in the top right corner of the Creative Cloud Desktop software and confirm that you're logged in with your  account.
  • If you're logged in with anything else, sign out and then back in again.  Make sure to only put when it asks for your email.
  • If you've confirmed that you're logged in with the correct  account (ex. ) then contact the service desk at (250) 807-9000 for further assistance

Although you can install Adobe software on as many computers as you'd like, you're only licensed to be use the software on two computers at once.  If you receive the error below, that means that you already have the software active on two other computers and you're now trying to use it on a 3rd computer.

  • To solve the problem, click "Sign out" on one of the two currently active computers
  • Since only two computers can be active at once, you will frequently see the activation limit error message if you regularly use 3 or more computers

Please make sure that you're using the Faculty or Staff tab.  Adobe software is not currently available to students.  If you're still having trouble, please contact the Service Desk at (250) 807-9000 for further assistance.



  Previous Main Menu Next


Attached Files
There are no attachments for this article.
Related Articles RSS Feed
How Do Students Access Adobe Creative Cloud During COVID-19 Closures
Viewed 3375 times since Tue, Mar 31, 2020
CRP Landing Page
Viewed 9383 times since Fri, Apr 3, 2020
How Do I Install AutoCAD LT (for Staff and Auxillary)
Viewed 3045 times since Tue, Apr 14, 2020
Camtasia install types for home and UBC computers
Viewed 2174 times since Fri, May 1, 2020
UBCO Shared Network Drives Migration -- What is it and what do I need to do?
Viewed 2558 times since Fri, Jul 10, 2020
MacOS Kernel System Extension Fix
Viewed 3076 times since Wed, Mar 31, 2021
macOS Setup Instructions
Viewed 2232 times since Tue, Apr 13, 2021
MacOS - Change Scrolling direction
Viewed 2548 times since Tue, Apr 13, 2021
macOS - Turn on Scroll bar (make it show all the time)
Viewed 912 times since Tue, Apr 13, 2021