knowIT

Why did archiving my email in outlook 2016 not move everything I selected to the archive pst file.

When creating an archive.pst file in Outlook 2016 only part of what you have selected is copied to the archive file. The default for cached exchange mode in outlook 2016 is to keep 6 months of mail off line.

This must be changed to keep ALL mail off line (slider to the right)prior to the archive being created since the archive is built from the local cached email.

 To change the setting close outlook - open windows control panel - double click Mail (32bit). Click the Email accounts button, double click your email address and check the "Use Cached Exchange Mode" box (if not already checked. Then move the slider fully to the right and it will say "All". Then click next, finish, close and close. Open outlook and wait several hours for the local mail cache to sync ALL of your mail.  After that email archiving can be done. 

Attached Files
There are no attachments for this article.
Related Articles RSS Feed
Manage email messages by using rules (Mac)
Viewed 2709 times since Thu, Mar 17, 2022
How do I set or change my Staff Pay for Print Card/ ID PIN?
Viewed 3662 times since Tue, Oct 6, 2015
Troubleshooting tips for syncing your FASmail
Viewed 694 times since Fri, Jul 29, 2022
How Do I Install Accuro for the DRC?
Viewed 7568 times since Thu, Oct 29, 2015
Outlook keeps prompting me to login
Viewed 8505 times since Tue, Nov 17, 2015