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How do I find the service or asset tag of my computer?

ITServices regularly requests equipment service tag [previously referred to as an asset tag] information so that we can uniquely identify a specific piece of equipment, its history, and its warranty status.  Follow these instructions to locate the service tag information for your computer.

Instructions [Software Identification]:

If a computer is on, you may find it easier to get the service tag information from Windows or OSX, rather than attempting to locate the physical service tag.

Windows XP

  1. Right click the  My Computer  icon on your desktop.

  2. Select  Properties from the menu that appears.

  3. Click the Computer Name tab.

  4. The Full computer name is the service tag of your computer [A4001997, in this example].

Windows 7

  1. Click the  Start Button in the bottom left corner of your screen.

  2. Right click on  Computer .

  3. Select  Properties from the menu that appears.

  4. Under the section titled  Computer name, domain, and workgroup settings , the  Full computer name is the service tag of your computer [A4001993, in this example].

    You may need to scroll down to see the Full computer name field.


OSX

  1. Click the  Apple Menu in the upper right hand corner of your screen and select  System Preferences  from the menu that appears.

  2. Click the  Sharing option in the  System Preferences window.

  3. The  Computer Name is the service tag of your computer [A4006594, in this example].

Instructions [Physical Identification]:

Current IT Service Tags look like this:

UBC Okanagan IT Service Tag Example
[red background, white text, no logo, black barcode on white background, seven digit number]

Previously, ITServices used UBC Okanagan Asset tags, which look like this:

UBC Okanagan Asset Tag Example
[silver reflective background, black logo and text, six digit asset number]

A device will only have one or the other - it will not have both tags.

Laptop Computers

The service tag is located on the bottom of the laptop.  

Desktop Computers

The service tag is either located on the top of the computer, or the back of the computer.

LCD Monitors

The asset tag is located on the back of the monitor.

What should I do if I cannot locate the Asset Tag information?

If you cannot locate the asset tag information for a particular device, send us the serial number instead.  We track both pieces of information - the asset tag is shorter and consistent across all devices, which is why we prefer to use it.

For more information or assistance, please contact the ITServices Helpdesk - 250.807.9000 or 855.807.9001.
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