knowIT

How to fix: Unable to connect to or forget UBCSecure on iOS

If you cannot connect to UBCSecure on their iOS device, first ensure that your CWL credentials are correct, including checking if your password requires a reset on https://www.myaccount.ubc.ca/myAccount/.If you are still unable to connect to ubcsecure and cannot forget the network, here are some steps to troubleshoot. 

 

1. First, open the Settings app.

 

 

2. Next, navigate to the General section.

 

 

general

 

 

 

3. From there, scroll down to where it says “VPN & Device Management.” Note that on older versions of iOS it may be located under a separate “Profile” option.

 

 

device configuration

 

 

4. Under "Configuration Profile" see if ubcsecure is listed. Click on it.

 

 

configuration profile

 

 

5. From there, click Remove Profile.

 

 

profile  

 

5. Return to the WiFi settings page. Try logging into ubcsecure with your CWL credentials again.

Attached Files
There are no attachments for this article.
Related Articles RSS Feed
How to Connect to UBCsecure
Viewed 12113 times since Wed, Jan 12, 2022
How to view and install software offered by UBC (Students)
Viewed 2402 times since Wed, Jan 12, 2022
How to install Microsoft Office products? (Students)
Viewed 5821 times since Thu, Jan 13, 2022
How to set up UBC student email?
Viewed 20190 times since Thu, Jan 13, 2022
How to login to Workstations in UBC?
Viewed 3007 times since Thu, Jan 13, 2022
How to migrate from "ubc365.onmicrosoft" to "student.ubc.ca" and activate Microsoft Products?
Viewed 2270 times since Wed, Jan 26, 2022
How to: Troubleshoot MATLAB Installation
Viewed 3348 times since Wed, Sep 14, 2022
How To Fix: CWL Password Not Working
Viewed 2786 times since Thu, Sep 15, 2022
How To: Add Student Email to Mail App on macOS
Viewed 6661 times since Fri, Sep 16, 2022
How to fix: "Your license doesn’t allow editing on a Mac"
Viewed 3966 times since Thu, Oct 20, 2022