Basic Canvas Troubleshooting tips


  • Please note that Canvas “supports the two most recent versions of Chrome, Firefox, Safari, and Edge” with Chrome recommended.  
  • Also, it is not recommended to access Canvas on unsecured networks or public wifi. 
  • It is required to have MacOS version 10.14 or higher to access Canvas and other important UBC websites 


Images not displaying on Safari: 

  • Apple has recently updated the privacy controls in Safari, which has caused problems with displaying images on Canvas.  
  • A potential solution would be to disable "Prevent cross-site tracking" 
    • Open Safari and click on “Safari” in the Menu tab on top-left corner 
    • Click on “Preferences”, a new window will open and then navigate to “Privacy” tab 
    • In “Privacy”, under “Website Tracking” untick “Prevent cross-site tracking” 


Some other troubleshooting steps: 

  • Update your browser to recent version 
  • Clear Cache and Cookies on the browser 
  • Check your internet connection 
  • Try connecting to a different network 
  • Try using an incognito or in-private browsing mode on the browser you are currently using 
  • Try using a different browser 


Some other useful links: 


Attached Files
There are no attachments for this article.
Related Articles RSS Feed
How to: Troubleshoot MATLAB Installation
Viewed 2619 times since Wed, Sep 14, 2022
How To Fix: CWL Password Not Working
Viewed 1961 times since Thu, Sep 15, 2022
How To: Add Student Email to Mail App on macOS
Viewed 4639 times since Fri, Sep 16, 2022
How to fix: "Your license doesn’t allow editing on a Mac"
Viewed 3086 times since Thu, Oct 20, 2022
How to troubleshoot: Network Adapter disabled on Library Loaner Laptops (i.e. no wireless networks available)
Viewed 833 times since Thu, Mar 2, 2023
How to: Resize/scale an image to fit specific dimensions in Photoshop (for example, for a poster)
Viewed 2686 times since Tue, Mar 14, 2023
How to add Student or Staff Email to Outlook App on macOS
Viewed 2670 times since Mon, Apr 3, 2023
How to Print Adobe Protected PDFs
Viewed 767 times since Wed, Apr 5, 2023
MATLAB: Error Creating MathWorks Account - University Email
Viewed 879 times since Tue, Jan 16, 2024
How to Fix: "Server Login: Local Computer" error on SPSS 28/29 MacOS
Viewed 5774 times since Tue, Jan 16, 2024