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Basic Canvas Troubleshooting tips

Notes: 

  • Please note that Canvas “supports the two most recent versions of Chrome, Firefox, Safari, and Edge” with Chrome recommended.  
  • Also, it is not recommended to access Canvas on unsecured networks or public wifi. 
  • It is required to have MacOS version 10.14 or higher to access Canvas and other important UBC websites 

 

Images not displaying on Safari: 

  • Apple has recently updated the privacy controls in Safari, which has caused problems with displaying images on Canvas.  
  • A potential solution would be to disable "Prevent cross-site tracking" 
    • Open Safari and click on “Safari” in the Menu tab on top-left corner 
    • Click on “Preferences”, a new window will open and then navigate to “Privacy” tab 
    • In “Privacy”, under “Website Tracking” untick “Prevent cross-site tracking” 

 

Some other troubleshooting steps: 

  • Update your browser to recent version 
  • Clear Cache and Cookies on the browser 
  • Check your internet connection 
  • Try connecting to a different network 
  • Try using an incognito or in-private browsing mode on the browser you are currently using 
  • Try using a different browser 

 

Some other useful links: 

 

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