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How to fix: Unable to connect to or forget UBCSecure on iOS

If a user cannot connect to UBCSecure on their iOS device, first ensure that their CWL credentials are correct, including checking if their password requires a reset on https://www.myaccount.ubc.ca/myAccount/.If they are still unable to connect to ubcsecure and cannot forget the network, here are some steps to troubleshoot. 

 

1. First, open the Settings app.

 

Settings app

 

 

 

 

2. Next, navigate to the General section.

 

 

general

 

 

 

3. From there, scroll down to where it says “VPN & Device Management.” Note that on older versions of iOS it may be located under a separate “Profile” option.

 

 

device configuration

 

 

4. Under "Configuration Profile" see if ubcsecure is listed. Click on it.

 

 

configuration profile

 

 

5. From there, click Remove Profile.

 

 

profile  

 

5. Return to the WiFi settings page. Prompt the user to try and log in to UBCSecure again with their CWL credentials.

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