macOS - Adobe Licensing and Installation Troubleshooting
Adobe Licensing and Installation Troubleshooting
Click on any applicable buttons below for assistance. If the trouble you're having isn't covered below or the instructions are unclear, please call the Service Desk at (250) 807-9000 for further assistance.
If you receive the error below, you have already licensed Adobe Acrobat DC or Creative Cloud. You can only re-add the item to your cart once your current license expires (every 3 months for the Creative Cloud suite and once a year for Acrobat DC).
You have probably logged into the Creative Cloud Desktop software with the wrong account.
Although you can install Adobe software on as many computers as you'd like, you're only licensed to be use the software on two computers at once. If you receive the error below, that means that you already have the software active on two other computers and you're now trying to use it on a 3rd computer.
Please make sure that you're using the Faculty or Staff tab. Adobe software is not currently available to students. If you're still having trouble, please contact the Service Desk at (250) 807-9000 for further assistance.
|Posted by: Geoffrey Pouliot - Wed, Apr 28, 2021 at 12:59 PM. This article has been viewed 1686 times.|
|Online URL: https://knowit.ok.ubc.ca/article/macos-adobe-licensing-and-installation-troubleshooting-1118.html|
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