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UBC Self-Service Portal Articles RSS Feed
How do I access my old tickets from the IT Helpdesk?
Viewed 1260 times since Tue, Oct 27, 2020
On November 2, 2020, UBC IT Okanagan will be moving to the UBC Self-Service Portal along with the Integrated Services Centre with the launch of Workday. However you can still view tickets submitted prior to November 2, 2020 to the previous IT... Read More
How to Check the Status of your Tickets in the UBC Self-Service Portal
Viewed 980 times since Fri, Oct 8, 2021
In November 2020, UBC IT Okanagan moved to the UBC Self-Service Portal along with the Integrated Services Centre after the launch of Workday. This makes it easier for staff and faculty in the Okanagan, and across UBC, to access a variety of UBC... Read More
How to create bulk accounts for UBCO Food Services (print access)
Viewed 60 times since Mon, Jun 6, 2022
How to create Bulk IT Accounts for UBCO Food Services Staff This process is to streamline onboarding multiple food services staff with the IT accounts and access they need when hired. For administrative staff who need full access to UBC IT... Read More
How to request IT equipment moves for UBCO staff or faculty
Viewed 568 times since Fri, Oct 1, 2021
To request the move of a single UBC employee’s IT equipment (staff or faculty) from one location to another for office moves, renovations or new builds, you can use the  Okanagan - Employee IT Equipment Move Request form in the UBC Self... Read More
How to Submit a Bulk Student Employee and TA Account Create Request
Viewed 880 times since Fri, Sep 10, 2021
  Important: This process has changed. please follow the instructions in How To Create Accounts for Student Employees and Teaching Assistants.   Read More
How to submit a request for IT support if you don’t have a UBC account?
Viewed 937 times since Thu, Oct 29, 2020
On November 2, 2020, with the launch of Workday, UBC IT Okanagan moved our online helpdesk (helpdesk.ok.ubc.ca/itmdb) to the UBC Self-Service Portal along with the Integrated Services Centre. This makes it easier for staff and faculty in the... Read More