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UBC Self-Service Portal Articles 
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How do I submit a new ticket for IT support using the UBC Self-Service Portal?
Viewed 10386 times since Tue, Oct 27, 2020
On November 2, 2020, UBC IT Okanagan moved to the UBC Self-Service Portal along with the Integrated Services Centre after the launch of Workday. This makes it easier for staff and faculty in the Okanagan, and across UBC, to access a variety of UBC... Read More
How To Create Accounts for Student Employees and Teaching Assistants
Viewed 4558 times since Tue, May 10, 2022
The process for hiring Student Employees and Teaching Assistants (TAs) has changed with the launch of Workday. Please see they follow these instructions to ensure the applicable IT Accounts and Accesses are created. For regular employee onboarding... Read More
How to Submit an IT Equipment Consult or Purchase Request using the UBC Self-Service Portal
Viewed 3808 times since Fri, Feb 5, 2021
On November 2, 2020, UBC IT Okanagan moved to the UBC Self-Service Portal along with the Integrated Services Centre after the launch of Workday. This makes it easier for staff and faculty in the Okanagan, and across UBC, to access a variety of... Read More
How to Use the Okanagan - Employee IT Offboarding Form on the UBC Self-Service Portal
Viewed 8780 times since Thu, Jun 24, 2021
Administrators looking to discontinue IT services for individuals that are leaving UBC or transferring to another department, can use the Okanagan - Employee IT Offboarding form in the UBC Self-Service Portal. Applies to: Contractors /... Read More
How to Use the Okanagan - Employee IT Onboarding Form on the UBC Self-Service Portal
Viewed 9862 times since Sun, Nov 1, 2020
Update: New to UBC(O) Okanagan - Employee IT Onboarding The New to UBC(O) form is now called Okanagan - Employee IT Onboarding and can be found on the UBC Self-Service Portal as of November 2, 2020. Administrators looking to set-up IT... Read More
How do I access my old tickets from the IT Helpdesk?
Viewed 2410 times since Tue, Oct 27, 2020
On November 2, 2020, UBC IT Okanagan will be moving to the UBC Self-Service Portal along with the Integrated Services Centre with the launch of Workday. However you can still view tickets submitted prior to November 2, 2020 to the previous IT... Read More
How to Check the Status of your Tickets in the UBC Self-Service Portal
Viewed 2855 times since Fri, Oct 8, 2021
In November 2020, UBC IT Okanagan moved to the UBC Self-Service Portal along with the Integrated Services Centre after the launch of Workday. This makes it easier for staff and faculty in the Okanagan, and across UBC, to access a variety of UBC... Read More
How to create bulk accounts for UBCO Food Services (print access)
Viewed 1720 times since Mon, Jun 6, 2022
How to create Bulk IT Accounts for UBCO Food Services Staff This process is to streamline onboarding multiple food services staff with the IT accounts and access they need when hired. For administrative staff who need full access to UBC IT... Read More
How to request IT equipment moves for UBCO staff or faculty
Viewed 1746 times since Fri, Oct 1, 2021
To request the move of a single UBC employee’s IT equipment (staff or faculty) from one location to another for office moves, renovations or new builds, you can use the Okanagan - Employee IT Equipment Move Request form in the UBC Self... Read More
How to submit a request for IT support if you don’t have a UBC account?
Viewed 1991 times since Thu, Oct 29, 2020
On November 2, 2020, with the launch of Workday, UBC IT Okanagan moved our online helpdesk (helpdesk.ok.ubc.ca/itmdb) to the UBC Self-Service Portal along with the Integrated Services Centre. This makes it easier for staff and faculty in the... Read More
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