How to submit a request for IT support if you don’t have a UBC account?

On November 2, 2020, with the launch of Workday, UBC IT Okanagan moved our online helpdesk ( to the UBC Self-Service Portal along with the Integrated Services Centre. This makes it easier for staff and faculty in the Okanagan, and across UBC, to access a variety of UBC support services from a single website:

However to use the Self-Service Portal you must have a UBC Campus Wide Login (CWL) ID and password and be a paid UBC employee.

If you are a student, contractor, have a guest CWL or a sponsored CWL account you will not be able to use the Self-Service Portal to request IT support and services.


Instead you can use this form which is available to everyone including alumni, former employees, and guests:

For more information or assistance, please contact the ITServices Helpdesk - 250.807.9000 or 855.807.9001.
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