How to submit a request for IT support if you don’t have a UBC account?
On November 2, 2020, with the launch of Workday, UBC IT Okanagan moved our online helpdesk (helpdesk.ok.ubc.ca/itmdb) to the UBC Self-Service Portal along with the Integrated Services Centre. This makes it easier for staff and faculty in the Okanagan, and across UBC, to access a variety of UBC support services from a single website: ubc.service-now.com.
However to use the Self-Service Portal you must have a UBC Campus Wide Login (CWL) ID and password and be a paid UBC employee.
If you are a student, contractor, have a guest CWL or a sponsored CWL account you will not be able to use the Self-Service Portal to request IT support and services.
Instead you can use this form which is available to everyone including alumni, former employees, and guests:
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