How to request IT equipment moves for UBCO staff or faculty

Contact & Move Details

1. Once "No" is selected for the first question "Is this move for more than 5 people or to multiple locations?" additional fields required will be displayed. 
   
   Your contact details will auto-populate based on your CWL entered to login to the Portal. Telephone is not mandatory.
   
   
2. Complete the move details.
   
   

• If you know the CWL of the employee moving it will ensure their information is automatically added to the back-end of the ticket (IT Support view) but it is NOT required.
• Please note that Move Requests must be received AT LEAST 5 business days in advance.
• Up to 5 disconnects & reconnects are possible in one day (depending on resourcing and location).
• Please indicate your preferred time and date for the disconnect / reconnect. If these are FLEXIBLE please provide details on alternate times / dates, priorities etc.    
  

  

• Use the drop down menus to select the current and new locations by Building -> Room -> Workstation (if applicable).
  • Please NOTE: These locations include buildings on ALL UBC locations so to verify that the location is for UBCO, click on the information icon to the left of the Building Name to open a pop-up window which will provide more details on the location selected.
  • If you can't find the the Building or Room you can manually add them in the text box under "Location not found?" 
    

    

• Indicate if there will be a temporary storage location for the equipment - however any temporary storage will need to be arranged by the Department or whomever is coordinating the move. IT is not able to provide any temporary storage for equipment. 

IT Equipment to Move

1. Select the boxes next to the equipment which will need to be disconnected, moved and reconnected. You will be asked for more details on the following page.

   

2. Desk Layout & Comments
   
   
   1. If you have a layout for the new office and/or how the equipment should be set up at the new location please attach it here. This can be done a few days prior to the reconnect date (see below for how to view submitted tickets to add comments and attachment after submission).

      

   2. Add any additional details about the move as needed in the Comment box.
      
      
3. Click Next

Service Details

You'll be prompted to provide additional details for any equipment selected from the first page.

1. Click on "*Options" or the chevron icon on the far right to open additional fields with more information. 

   

2. Note: You can also attach files to any of the options selected if needed.
   

   

Equipment Details 

• Telephone Line (phones, fax)
  • Please provide the relevant phone or fax number; if the Phone Display name (the name shown on the phone screen) is different than the Employee name listed please provide it here (e.g. for a call centre)
    
  • Please indicate if the new location has a phone set in place already
    
    
• Computer Equipment - please list any computer equipment with the IT Service Tag / Asset Numbers which needs to be moved (smaller devices like keyboards and mice should also be listed but they will not have an IT Service Tag).
  •  Please list any special network requirements (i.e. special department VPN or software access needs)
    
    
• AV Equipment -  If any video conference equipment or wall mounted display needs to be moved please list it here (with any IT Service Tags).
  

1. Click NEXT
   
   
2. You have the option to edit any information provided on the previous page by selecting "Edit Options", or click  
   
    
   It may take some time (15-20 seconds) for the form to be submitted due to the complexity of the Request Form compared to other forms. Please wait until you are taken to a new page with the request details - DO NOT REFRESH or RESUBMIT

   

   
   
   
3. You will be given a REQ# as well as RITM # for each requested option. Please note the RITMs# for future reference. 
   • You will also receive a confirmation email with this information.
   • Your ticket will be processed by our staff, and assigned to a technician(s) for completion.
     
     
4. Note: You can add any comments once you have submitted the Request by going to View My Tickets
   

   

5. If you entered the CWL of the employee being moved, the Request will appear in that employees My Request -> Request List (see #6 below). It will also show in your My Watched Requests (under My Requests. See #7 below)
   
   If you did NOT provide the CWL of the employee being moved, the Request will only appear in your My Request -> Request List (see #6 below).
   
   
6. Click on "Requests" to view all Request Items (services requested), then click on a Request Item# to view the details of that specific requested service.
   

   

7. If you submitted the ticket WITHOUT the CWL of the employee moving, you will need to click "My Watched Requests" on the left side and then select the Request tab:
   
   
   
   

8. From here you can view the status of the ticket, any responses from the Service Technician(s), respond or add any additional comments or attach files to the request. 

   

   Click to go to the Okanagan - IT Equipment Move Request Form (CWL login required)