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OES/Novell - Windows - How do Install UBC Network Printers?

Requirements:

To install UBC Network printers, you must be using a computer that is:

  • Running Windows 10+
  • Running the OES/Novell Client
  • Supported by ITServices [has an Asset or Service tag]
  • Connected to the campus wired or wireless network

UBCO FAS FindMe Printers

The FindMe printer queues are installed automatically via Zenworks to your computer once you have restarted and logged back in.

If you do not want to logon again, you can choose to install the FindMe printer queues manually using Zenworks isntead.

To manually install the print queues:

  1. Launch Zenworks: Click Start, Search for "Zenworks" > Launch Zenworks Application
  2. You will see the following options:

Double-click the UBCO FAS FindMe… to begin the installation.

  • You will be prompted for your CWL credentials to authenticate to the print server

  • The printer will begin installing and you will get the following message when complete:

 

 

UBCO FAS Convenience Printer

The Convenience printers can be installed from Zenworks by double-clicking on the UBCO FAS Convenience installer.

When the Installer is run, you will be prompted by the following:

  • Enter the exact name of the printer you wish to install (the printer will have a label if you are unsure)
  •  

    You will be prompted for your CWL credentials to authenticate to the print server
  • The printer will begin installing and you will get the following message when complete:

Things to note if you are running into issues:

If the FindMe drivers have not successfully deployed to your system, you will receive the following error. Please contact the service desk or submit a ticket to ServiceNow for support. 

 

The following error indicates you are not authenticated to the network, please restart your computer and ensure you are connected to the UBC wired/wireless network. 

 

If you don't enter a username/password, you will receive the following prompt and will need to re-run the installer and try again: 

 

If there are no available drivers for your printer, you will be notified. Please submit a ticket via ServiceNow and this can be looked into. 

 

If you don't enter a printer name when installing a convenience printer, you will be prompted and you will need to re-launch the installer and try again.

 

If you enter the printer name incorrectly, you will be prompted and will need to re-launch the installer and try again using the correct printer name: 

 

 

 

 
For more information or assistance, please contact the ITServices Helpdesk - 250.807.9000 or 855.807.9001.
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