Instead you can use this form which is available to everyone including alumni, former employees, and guests:
On November 2, 2020, with the launch of Workday, UBC IT Okanagan moved our online helpdesk (helpdesk.ok.ubc.ca/itmdb) to the UBC Self-Service Portal along with the Integrated Services Centre. This makes it easier for staff and faculty in the Okanagan, and across UBC, to access a variety of UBC support services from a single website: .
However to use the Self-Service Portal you must have a UBC Campus Wide Login (CWL) ID and password and be a paid UBC employee.
If you are a student, contractor, have a guest CWL or a sponsored CWL account you will not be able to use the Self-Service Portal to request IT support and services.
Article ID: 1079
Created On: Thu, Oct 29, 2020 at 5:02 PM
Last Updated On: Thu, Oct 29, 2020 at 8:02 PM
Authored by: Erin Trifunov
Online URL: https://knowit.ok.ubc.ca/article/how-to-submit-a-request-for-it-support-if-you-don-t-have-a-ubc-account-1079.html