How to submit a request for IT support if you don’t have a UBC account?

On November 2, 2020, with the launch of Workday, UBC IT Okanagan moved our online helpdesk (helpdesk.ok.ubc.ca/itmdb) to the UBC Self-Service Portal along with the Integrated Services Centre. This makes it easier for staff and faculty in the Okanagan, and across UBC, to access a variety of UBC support services from a single website: ubc.service-now.com.

However to use the Self-Service Portal you must have a UBC Campus Wide Login (CWL) ID and password and be a paid UBC employee.

If you are a student, contractor, have a guest CWL or a sponsored CWL account you will not be able to use the Self-Service Portal to request IT support and services.

 

Instead you can use this form which is available to everyone including alumni, former employees, and guests:

https://web.it.ubc.ca/forms/isf/

 
For more information or assistance, please contact the ITServices Helpdesk - 250.807.9000 or 855.807.9001.
Posted by: - Thu, Oct 29, 2020 at 5:02 PM. This article has been viewed 665 times.
Online URL: https://knowit.ok.ubc.ca/article/how-to-submit-a-request-for-it-support-if-you-don-t-have-a-ubc-account-1079.html

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