How to request Zoom accounts for TA and paid Students

UBC has a campus-wide license for Zoom as a platform for delivering courses online and larger meetings. Zoom is an easy-to-use video conferencing platform that offers a wide range of features. For more information on the service, please visit:

Zoom Eligibility

Zoom is available to all UBC Employees (faculty, staff and paid students), for meeting and collaboration purposes, as well as for live, online classes of up to 300 attendees. To meet the eligibility requirements, the meeting host must have the following:

  • CWL with an active employee status
  • An active Faculty and Staff ( FASmail ) mailbox

Link Employee ID to CWL

Complete the following steps to link your Employee ID to your Campus Wide Login (CWL):

  1. Login to with your CWL
  2. Select Add Employee/Student Number from menu on the left
  3. Select Affiliation Type (Employee)
  4. Enter Employee Number, Date of Birth, and CWL Sign Up PIN.
  5. Click Add
  6. Select Logout

Once the employee affiliation is added to their CWL a FASmail account is automatically provisioned via AccessUBC and no action should be required by your department to create the FASmail accounts. If there are issues during this process, please contact the IT Helpdesk .

Note: You can obtain your Employee ID PIN from your HR representative or unit administrative assistant.

Zoom Accounts: Bulk create for Teaching Assistants

Administrators may request accounts on behalf of their teaching assistants by:

  1. Complete an excel spreadsheet with three columns (FASmail, First Name, Last Name).
  2. Note that the email address must be a FAS Mail Account. No other email address will be accepted for this purpose
  3. Visit and login with your Novell credentials
  4. Choose Enter a Ticket
  5. Choose Request Something New
  6. Choose Other and type a message that you are requesting bulk creation of Zoom accounts for TAS. Click Submit
  7. Another Screen appears with a submission message that includes your ticket number and a Jump to Ticket link. Click on Jump to Ticket .
  8. Choose the Tab that says Attach file .
  9. Follow the instructions to upload and submit your excel spreadsheet.

Single Zoom Account creation.

After the FASmail account is created, complete the following steps to request a Zoom account:

  1. Visit and login with your Novell credentials
  2. Choose Enter a Ticket
  3. Choose Request Something New
  4. Choose Other to enter your Zoom account request(s)

New to UBC

Administrators looking to set-up additional IT services for individuals that are new to UBC can use the New to UBC ticket entry form, a one-stop form with the ability to request accounts, phone service and IT equipment.

  1. Login to the IT Helpdesk system at with your Novell credentials.
  2. Under IT, Media and Classroom Services, click the New to UBC link. Alternately, you can access the form under Tickets in the left-hand menu.
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