The following article documents common dialing instructions, including 5-digit Dialing Across UBC, Toll-free calls to Greater Vancouver, Long Distance Dialing, Accessing Your Mailbox, and more.  Process Details: Local Dialing To call numbers in our... Read More

The following article documents support instructions for access to and usage of Mitel AWC, a complete audio conference solution for all faculty and staff at UBC's Okanagan campus. Mitel AWC is a simple, cost-effective and scalable audio... Read More

Follow these instructions to log into the telephone system from any phone designated as a Hot Desk telephone.   Requirements: Phone must first be set-up as a Hot Desk telephone by UBC IT Voice Services staff and user must have a Hot Desk number... Read More

Follow these instructions for dial-out conference calling using your office phone. Requirements: Can be a total of 8 parties including yourself, so you can call 7 parties Cannot conference incoming calls.   You must call all parties. Instructions... Read More

The following article includes reference information for your Mitel VOIP 5330 or 5340 IP phone, and links to the PDF User Guide and Quick Reference Guides. About Your Phone The Mitel 5330 and 5340 IP phones are a full-feature, dual port, dual mode... Read More

The following article includes links to User Guides for all phone sets available at UBC's Okanagan campus. Mitel VOIP 5320 VOIP 5330  VOIP 5340 VOIP 6920 VOIP 6940 6970 IP Conference Phone 6940 Dect Headset Read More

Getting Started The UBCO Softphone service provides voice services over the Internet through an application called MiCollab Client. This application is used for making calls, controlling a desk phone, managing contacts, reviewing call history, and... Read More

The UBCO Softphone service provides voice services over the Internet including access to voicemail, call history, long distance, and contact information. Billing The UBCO Softphone service pricing is $110 for the upgraded license (one-time fee) and... Read More

 The following article provides voicemail instructions, including getting message notification, accessing your mailbox, retrieving your messages, making a message, changing your greeting, changing your name, changing your passcode, and creating or... Read More