UBCO Softphone Service

The UBCO Softphone service provides voice services over the internet including a UBCO telephone number, access to voicemail, call history, long distance, and contact information.

Billing

The UBCO Softphone service pricing is $10 per month for the softphone and long distance access.  If you also require a desk phone there will be an additional monthly fee.

Service Requirements

• An internet connection with good signal strength if using wireless.
• A computer with Windows or MacOS.
• A headset or built-in speaker and microphone.

Requesting the Service

Requests for the UBCO Softphone service should be made through a Service Now General Request if adding to existing service. The Request must include the user's existing telephone number, Cost Centre, and PM Codes. You can create a Request by clicking here.

Service Support

Support is limited to UBCO provided equipment while on-campus. Any troubleshooting outside of the campus (e.g. at home) is not available including troubleshooting home network issues, peripheral devices and non-UBCO hardware.

More information on the UBCO Softphone and how to use it can be found in the UBCO Softphone Quick Reference Guide.