UBCO Softphone Service
The UBCO Softphone service provides voice services over the Internet including access to voicemail, call history, long distance, and contact information.
The UBCO Softphone service pricing is $110 for the upgraded license (one-time fee) and $25 per month which includes a desk phone. For UBCO Softphone service which does not include a deskphone the service pricing is $110 for the upgraded license (one-time fee) and $10 per month.
This pricing does not apply to staff or faculty in term positions and is subject to change.
- An internet connection with good signal strength if using wireless.
- A computer with Windows or MacOS.
- A headset or built-in speaker and microphone.
Requesting the Service
Requests for the UBCO Softphone service should be made through a Service Now General Request if adding to existing service. The Request must include the user's existing telephone number, Cost Centre, and PM Codes. You can create a Request by clicking here.
Support is limited to UBCO provided equipment while on-campus. Any troubleshooting outside of the campus (e.g. at home) is not available including troubleshooting home network issues, peripheral devices and non-UBCO hardware.
*In some cases, a standalone UBCO Softphone service can be provided to employees who are off-campus and do not have office space on-campus.
More information on the UBCO Softphone and how to use it can be found in the UBCO Softphone Quick Reference Guide.