UBCO Softphone Service

The UBCO Softphone service provides voice services over the Internet including access to voicemail, call history, long distance, and contact information.

Billing

The UBCO Softphone service pricing is $110 for the upgraded license (one-time fee) and $25 per month which includes a desk phone.  For UBCO Softphone service which does not include a deskphone  the service pricing is $110 for the upgraded license (one-time fee) and $10 per month.

 This pricing does not apply to staff or faculty in term positions or external employees and is subject to change.

Service Requirements

• An internet connection with good signal strength if using wireless.
• A computer with Windows or MacOS.
• A headset or built-in speaker and microphone.

Requesting the Service

Requests for the UBCO Softphone service should be made through a Service Now General Request if adding to existing service. The Request must include the user's existing telephone number, Cost Centre, and PM Codes. You can create a Request by clicking here.

Service Support

Support is limited to UBCO provided equipment while on-campus. Any troubleshooting outside of the campus (e.g. at home) is not available including troubleshooting home network issues, peripheral devices and non-UBCO hardware.

*In some cases, a standalone UBCO Softphone service can be provided to employees who are off-campus and do not have office space on-campus.

More information on the UBCO Softphone and how to use it can be found in the UBCO Softphone Quick Reference Guide.