UBCO Softphone Service

The UBCO Softphone service provides voice services over the internet including a UBCO telephone number, access to voicemail, call history, long distance, and contact information.

Billing

The UBCO Softphone service pricing is $10 per month for the softphone and long distance access.  If you also require a desk phone there will be an additional monthly fee.

Service Requirements

• An internet connection with good signal strength if using wireless.
• A computer with Windows or MacOS.
• A headset or built-in speaker and microphone.

Requesting the Service

Requests for the UBCO Softphone service should be made through a Service Now General Request if the user has an existing UBCO telephone service. The Request must include the user's existing telephone number, Cost Centre, and PM Codes. You can create a Request by clicking here.

If you are requesting softphone service for someone who does not have existing UBCO telephone service you should use the Onboarding request. You will need to specify that you are requesting softphone service and if a telephone set is also required. The request must include the Cost Centre, and PM Codes along with all the other required information. You can find a link to the Onboarding request on our website Voice Services

Service Support

Support is limited to UBCO provided equipment while on-campus. Any troubleshooting outside of the campus (e.g. at home) is not available including troubleshooting home network issues, peripheral devices and non-UBCO hardware.

More information on the UBCO Softphone and how to use it can be found in the UBCO Softphone Quick Reference Guide.