This article provides information regarding best practices for students who are going through the TA hiring process to ensure proper integration with SISC Teaching Assignment and UBC Connect. Department and Faculty Administrators Separate... Read More

Symptoms: User receives a generic error message when logging into CWL. After investigation it is determined that the user's birth date in HRMS and in CWL admin are different.  Resolution:  IT to contact Jacky Ivans in HR (7-9839) to confirm... Read More

This Article Has Moved This article has been moved to the UBC Self-Service Portal. Please go to the following URL to be redirected: Multi-factor Authentication (MFA) I have enrolled in MFA. How do I log in with my CWL account? How do I add,... Read More

This Article Has Moved This article has been moved to the UBC Self-Service Portal. Please go to the following URL to be redirected: How do I connect to VPN with a CWL account protected by MFA Read More

How to Find Your CWL Follow these instructions to determine your CWL username if you have forgotten or misplaced it. Instructions: Direct employee to MyAccount.ubc.ca there they can submit an online request to retrieve their CWL username.   How to... Read More

A guest Campus Wide Login (CWL) account can be used for guests and affiliates of UBC. A guest account will allow users to connect to the UBC wireless network.  The wireless network ubcsecure is available free of charge for all UBC faculty, staff... Read More

This Article Has Moved This article has been moved to the UBC Self-Service Portal. Please go to the following URL to be redirected: How do I add, change or remove MFA devices? Read More

This Article Has Moved This article has been moved to the UBC Self-Service Portal. Please go to the following URL to be redirected: Multi-factor Authentication (MFA) How do I register my token? Read More

This Article Has Moved This article has been moved to the UBC Self-Service Portal. Please go to the following URL to be redirected: How do I enroll in Multi-Factor Authentication (MFA)? Read More

How to Find Your CWL Follow these instructions to determine your CWL username if you have forgotten or misplaced it. Instructions: Direct employee to MyAccount.ubc.ca there they can submit an online request to retrieve their CWL username.   How to... Read More

Follow the below instructions if you keep getting prompted to log into Outlook. Instructions: The username field should look as shown below If the username doesn't look like the image above click on "Use another account" and type in ead\... Read More

In order to to be able to access a number of services as a staff member, you will need to link your employee # to your cwl account.  This is require in order to access Canvas Courses, Workday, your Staff email etc.  You will also need your employee... Read More

This article provides information regarding best practices for department administrators when hiring TA's to ensure proper integration with SISC Teaching Assignment and UBC Connect. The primary goal in following these best practices is to ensure... Read More

This article outlines the process of connecting up to VPN prior to login. This is primarily used when sending equipment out where a user could not login to populate accounts. Requirements: To use the VPN Before Login Module, you must be using a... Read More

What do I do if I receive an email notification from AccessUBC for an employee that no longer works in our department? Instructions: There are two reasons that you might receive an AccessUBC notification for a user that doesn't work in your... Read More

The onboarding process is dependent on the new employee following the simple sign up process that is initiated by the AccessUBC email they receive. Occasionally we will be notified that the new employee did not ever receive that email.  Instructions... Read More

Occasionally a user will end up with multiple CWL IDs. This is normally as a result of a student then becoming an employee however there are multiple reasons this can occur.  Instructions: Submitting a CWL Account Merge Request If you end up with... Read More