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CWL and UBC Connect Instructions for New TA’s
Viewed 7348 times since Thu, Jan 29, 2015
This article provides information regarding best practices for students who are going through the TA hiring process to ensure proper integration with SISC Teaching Assignment and UBC Connect. Department and Faculty Administrators Separate... Read More
Generic error message when logging into CWL
Viewed 1379 times since Mon, Jan 9, 2017
Symptoms: User receives a generic error message when logging into CWL. After investigation it is determined that the user's birth date in HRMS and in CWL admin are different.  Resolution:  IT to contact Jacky Ivans in HR (7-9839) to confirm... Read More
Guide for using Tokens for Enhanced CWL
Viewed 601 times since Thu, Jun 13, 2019
As part of our ongoing effort to enhance cybersecurity, UBC introduced Enhanced CWL (eCWL: multifactor authentication) to all faculty and staff, effective May 31, 2019 for the Okanagan campus. UBC applications that require a CWL for access, in... Read More
How do I connect to VPN with Enhanced CWL
Viewed 812 times since Mon, Apr 15, 2019
Follow these instructions to connect to specialized UBCO VPN pools that require an Enhanced CWL. Requirements: To use a specialized VPN pool with Enhanced CWL, ensure that: The VPN pool you are connecting to is configured to use Enhanced CWL. You... Read More
How do I find out what my CWL ID is?
Viewed 1628 times since Mon, Jan 9, 2017
Follow these instructions to determine your CWL username if you have forgotten or misplaced it. Instructions: Direct employee to MyAccount.ubc.ca there they can submit an online request to retrieve their CWL username.   For more information or... Read More
How do I sponsor a Guest CWL account in Access UBC?
Viewed 5275 times since Fri, Feb 26, 2016
A guest Campus Wide Login (CWL) account can be used for guests and affiliates of UBC. A guest account will allow users to connect to the UBC wireless network.  The wireless network ubcsecure is available free of charge for all UBC faculty, staff... Read More
How to associate a Token with Enhanced CWL
Viewed 578 times since Thu, Apr 25, 2019
Follow these instructions to associate an OTP Token with Enhanced CWL. Instructions: This article assumes that you have previously enrolled another device with Enhanced CWL. The hardware token will generate a one-time password (OTP) that consists... Read More
Outlook keeps prompting me to login
Viewed 3788 times since Tue, Nov 17, 2015
Follow the below instructions if you keep getting prompted to log into Outlook. Instructions: The username field should look as shown below If the username doesn't look like the image above click on "Use another account" and type in ead\... Read More
TA Hiring Best Practices for Administrators
Viewed 1826 times since Tue, Mar 17, 2015
This article provides information regarding best practices for department administrators when hiring TA's to ensure proper integration with SISC Teaching Assignment and UBC Connect. The primary goal in following these best practices is to ensure... Read More
What do I do if I receive an Access UBC notification for an employee that is not in my department?
Viewed 1413 times since Mon, Jan 9, 2017
What do I do if I receive an email notification from AccessUBC for an employee that no longer works in our department? Instructions: There are two reasons that you might receive an AccessUBC notification for a user that doesn't work in your... Read More
What do I do if my new employee does not receive the AccessUBC sign up information?
Viewed 1210 times since Mon, Jan 9, 2017
The onboarding process is dependent on the new employee following the simple sign up process that is initiated by the AccessUBC email they receive. Occasionally we will be notified that the new employee did not ever receive that email.  Instructions... Read More
What to do if you end up with multiple CWL IDs?
Viewed 1937 times since Mon, Jan 9, 2017
Occasionally a user will end up with multiple CWL IDs. This is normally as a result of a student then becoming an employee however there are multiple reasons this can occur.  Instructions: Submitting a CWL Account Merge Request If you end up with... Read More