How do I view my open, completed and cancelled tickets?

Step 1:

Login to the IT Helpdesk system at helpdesk.ok.ubc.ca with your Novell credentials.

Need help logging in?  Click the Help link in the Login box.

Step 2:

Under IT, Media and Classroom Services, click the View My Tickets link.

Step 3:

The My Tickets screen will load, displaying your Open tickets by default.  Information includes Ticket No., date the ticket was originally created, the status of the ticket, the location of work (if applicable), and the request type.

Step 4:

Click a Ticket No. to view the ticket overview, including original ticket details, and any associated notes and work orders.  You may also choose to view the ticket details, notes and work orders separately by clicking on the corresponding tab.

If a dispatcher or technician has added Notes to your ticket, they will be shown under the Notes area on the Overview tab, and on the Notes tab.

Step 5:

Individual work orders associated with your ticket are shown under the Work Orders area on the Overview tab, and on the Work Orders tab.  Information includes Work Order No., problem type, date the work order is due, the status and priority level of the work order, assigned technician(s), and any additional details entered by the dispatcher.

The icon to the left of the technician name indicates whether or not the work order has been read, reviewed, flagged as in progress,  placed on hold, or completed.

Getting back to My Tickets

To go back to the My Tickets screen at any time, click the My Tickets link in the left-hand navigation, or the blue TICKETS link at the top of the page.