How will I know when my ticket has been completed?

Viewing the status of a ticket

After logging into the IT Helpdesk system at helpdesk.ok.ubc.ca with your Novell credentials, click the View My Tickets link under IT, Media and Classroom Services.

Need help logging in? Click the Help link in the Login box.

The My Tickets screen will load, displaying your Open tickets by default.

To view your Completed or Cancelled tickets, select that option under the View dropdown box at the top of the My Tickets screen.

The ticket status is also explicitly displayed in a Status column.

Learn more about viewing your open, completed, completed and cancelled tickets.

Viewing the status of a work order

On the My Tickets screen, click the Ticket No. of the ticket you'd like to view the work orders for.

The status of individual work orders associated with your ticket are shown under the Work Orders area on the Overview tab, and on the Work Orders tab.

The Status column displays if a work order is open, completed or cancelled, and the icon to the left of the technician name indicates whether or not the work order has been read, reviewed, flagged as in progress, placed on hold, or completed.

	Unread
	Reviewed
	In Progress
	Placed on hold by technician
	Reminder - work order has recently come off hold
	Completed by technician
	Completed by all technicians

Getting back to My Tickets

To go back to the My Tickets screen at any time, click the My Tickets link in the left-hand navigation, or the blue TICKETS link at the top of the page.