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- How do I access my old tickets from the IT Helpdesk? On November 2, 2020, UBC IT Okanagan will be moving to the UBC Self-Service Portal along with the Integrated Services Centre with the launch of Workday. However you can still view tickets submitted prior to November 2, 2020 to the previous IT He... Read More
- How to submit a request for IT support if you don’t have a UBC account? On November 2, 2020, with the launch of Workday, UBC IT Okanagan moved our online helpdesk (helpdesk.ok.ubc.ca/itmdb) to the UBC Self-Service Portal along with the Integrated Services Centre. This makes it easier for staff and faculty in the Oka... Read More
- How do I check what my Copy/Long Distance PIN is? The following article describes how to locate your current PINs information, including your current Copy PIN used for photocopying and/or your Long Distance PIN for making long distance calls. Instructions: 1. Login to the IT Services Helpdesk ... Read More
- Introduction to buyIT Effective August 1, 2020 the buyIT website is no longer available. Please submit all requests for IT equipment orders or quotes to the IT Helpdesk. What is buyIT? buyIT is the ITServices purchasing portal which allows you to browse and purchase ... Read More
- What is a new employee IT orientation all about? The following article information outlines what new staff can expect when a technician completes an IT client orientation with them. Preamble Upon arriving to work at UBCO, full time, permanent staff and faculty can expect to have an IT supplied co... Read More
- How do I know what Mac O/S I am running? This article describes how to determine what MAC operating system your computer is running. Instructions: 1. On the desktop locate the apple icon in the top left corner of your screen. 2. Click on the Apple. In the drop down menu choose 'Abou... Read More
- How do I know if I am running Windows XP or Windows 7? This article describes how to determine whether your computer is running Windows XP or Windows 7. If you look in the lower left hand corner of your screen and you see this image: or this image: Then you are running Windows XP. Please submit a ticke... Read More
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