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  1. How to add Student or Staff Email to Outlook App on macOS How to add your UBC Email (Staff or Student) to the Outlook App on macOS    This was tested on macOS Ventura 13.3.     1. Download the Outlook app from the App Store (if you don’t have it already) 2. Enter your student/staff email on th... Read More
  2. Student Employees - Link your Employee Number to your CWL username In order to to be able to access a number of services as a staff member, you will need to link your employee # to your cwl account.  This is require in order to access Canvas Courses, Workday, your Staff email etc.  You will also need your employee... Read More
  3. Planning for working remotely - guide for supervisors This article provides guidance for supervisors on planning for your staff to work remotely.  The experience working remotely is significantly different than working in the office.  Not all services can be provided remotely and the University has l... Read More
  4. Working Remotely - Using a UBC Okanagan Provided Device Introduction: This guide is to assist faculty and staff whom are working remotely (e.g. from home or off campus) using a UBCO provided device such as a computer workstation or laptop.  The experience will not be the same as using your device on cam... Read More
  5. This article is to provide information on managing FASmail continuity when UBC faculty retire and transition to emeritus status. Before we discuss managing FASmail access for faculty retiring and transitioning to Professor Emeritus status we need to know, 'How does a UBC employee first obtain a FASmail (@ubc.ca) account?' When an employee is hired an employment ap... Read More
  6. What do I do if my new employee does not receive the AccessUBC sign up information? The onboarding process is dependent on the new employee following the simple sign up process that is initiated by the AccessUBC email they receive. Occasionally we will be notified that the new employee did not ever receive that email.  Instructions... Read More
  7. What do I do if I receive an Access UBC notification for an employee that is not in my department? What do I do if I receive an email notification from AccessUBC for an employee that no longer works in our department? Instructions: There are two reasons that you might receive an AccessUBC notification for a user that doesn't work in your depa... Read More
  8. Generic error message when logging into CWL Symptoms: User receives a generic error message when logging into CWL. After investigation it is determined that the user's birth date in HRMS and in CWL admin are different.  Resolution:  IT to contact Jacky Ivans in HR (7-9839) to confirm e... Read More
  9. How do I add money to my Student UBCcard? The following article describes how to add funds to your Student UBCcard (via credit card or some debit cards) in order to print from student printers.  To top up UBCcards using cash and all debit cards visit the Sunshine Cafe or Student Housing... Read More
  10. How do I manage a Distribution List? This article describes how to manage a UBC department distribution list.  Requirements To manage a distribution list you must be using a PC that is: Running Microsoft Office 2010 or Office 2013 Configured with your UBC FASmail within the Office 20... Read More
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