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- How To Fix: CWL Password Not Working When trying to log into UBC services such as PayForPrint, SAMail, and campus workstations, users may not be able to log in using their CWL username and password. This is often due to the fact that UBC requires one to change their password at least o... Read More
- Student Employees - Link your Employee Number to your CWL username In order to to be able to access a number of services as a staff member, you will need to link your employee # to your cwl account. This is require in order to access Canvas Courses, Workday, your Staff email etc. You will also need your employee... Read More
- How to find your CWL or another UBC employee’s CWL How to Find Your CWL Follow these instructions to determine your CWL username if you have forgotten or misplaced it. Instructions: Direct employee to MyAccount.ubc.ca there they can submit an online request to retrieve their CWL username. How to... Read More
- How do I find out what my CWL ID is, or an employee’s CWL? How to Find Your CWL Follow these instructions to determine your CWL username if you have forgotten or misplaced it. Instructions: Direct employee to MyAccount.ubc.ca there they can submit an online request to retrieve their CWL username. How to ... Read More
- How do I sponsor a Guest CWL account in Access UBC? A guest Campus Wide Login (CWL) account can be used for guests and affiliates of UBC. A guest account will allow users to connect to the UBC wireless network. The wireless network ubcsecure is available free of charge for all UBC faculty, staff a... Read More
- What to do if you end up with multiple CWL IDs? Occasionally a user will end up with multiple CWL IDs. This is normally as a result of a student then becoming an employee however there are multiple reasons this can occur. Instructions: Submitting a CWL Account Merge Request If you end up with mu... Read More
- Generic error message when logging into CWL Symptoms: User receives a generic error message when logging into CWL. After investigation it is determined that the user's birth date in HRMS and in CWL admin are different. Resolution: IT to contact Jacky Ivans in HR (7-9839) to confirm e... Read More
- CWL and UBC Connect Instructions for New TA’s This article provides information regarding best practices for students who are going through the TA hiring process to ensure proper integration with SISC Teaching Assignment and UBC Connect. Department and Faculty Administrators Separate ins... Read More
- How to submit a request for IT support if you don’t have a UBC account? On November 2, 2020, with the launch of Workday, UBC IT Okanagan moved our online helpdesk (helpdesk.ok.ubc.ca/itmdb) to the UBC Self-Service Portal along with the Integrated Services Centre. This makes it easier for staff and faculty in the Oka... Read More
- How to Change Legal or Preferred First/Last Name To change the legal or preferred First and/or Last name, follow these steps. Human Resources: Change name in Workday Follow the steps outlined in the following Workday article. Note: this must be completed before any technical steps are taken... Read More
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