To better centralize IT knowledge across campuses, UBC IT Okanagan will be migrating its IT Knowledgebase from KnowIT to the UBC Self Service Portal (ServiceNow). This transition aligns Okanagan’s IT resources with UBC Vancouver, creating a single, centralized location for both IT and Workday knowledgebase articles.

Articles are currently being migrated and KnowIT will be decommissioned on March 31, 2025.

After this date, knowledge base articles will be available exclusively through the UBC Self Service Portal (ServiceNow).

This change will improve access to IT support information and ensure consistency across campuses. If you have any questions or need assistance, please contact UBC IT Okanagan.

To Access IT Knowledge:

• Navigate to the UBC Self Service Portal
• Click on Search IT Knowledge