Generic error message when logging into CWL

Symptoms:

User receives a generic error message when logging into CWL. After investigation it is determined that the user's birth date in HRMS and in CWL admin are different. 

Resolution:

1.  IT to contact Jacky Ivans in HR (7-9839) to confirm employee's birthdate in HRMS. 
   • If the birthdate in HRMS is wrong, Jacky will have the HRMS records updated by notifying Payroll. Then the staff member can log back into the CWL sign-up process. If there are still issues, IT will step in and investigate further.
   • If the birthdate in HRMS is correct, IT will continue to work with the staff member to explore other potential issues