knowIT

Generic error message when logging into CWL

Symptoms:

User receives a generic error message when logging into CWL. After investigation it is determined that the user's birth date in HRMS and in CWL admin are different. 

Resolution:

  1.  IT to contact Jacky Ivans in HR (7-9839) to confirm employee's birthdate in HRMS. 
    • If the birthdate in HRMS is wrong, Jacky will have the HRMS records updated by notifying Payroll. Then the staff member can log back into the CWL sign-up process. If there are still issues, IT will step in and investigate further.
    • If the birthdate in HRMS is correct, IT will continue to work with the staff member to explore other potential issues

Do not just send the client down to HR. Contact HR on their behalf.

Attached Files
There are no attachments for this article.
Related Articles RSS Feed
CWL and UBC Connect Instructions for New TA’s
Viewed 17759 times since Thu, Jan 29, 2015
How do I sponsor a Guest CWL account in Access UBC?
Viewed 9559 times since Fri, Feb 26, 2016
TA Hiring Best Practices for Administrators
Viewed 3540 times since Tue, Mar 17, 2015
Outlook keeps prompting me to login
Viewed 9184 times since Tue, Nov 17, 2015
What do I do if I receive an Access UBC notification for an employee that is not in my department?
Viewed 3003 times since Mon, Jan 9, 2017
How do I find out what my CWL ID is, or an employee’s CWL?
Viewed 5806 times since Mon, Jan 9, 2017
What do I do if my new employee does not receive the AccessUBC sign up information?
Viewed 2789 times since Mon, Jan 9, 2017
What to do if you end up with multiple CWL IDs?
Viewed 4354 times since Mon, Jan 9, 2017
How to enrol in Enhanced CWL
Viewed 36975 times since Mon, Apr 8, 2019
How do I connect to VPN with Enhanced CWL
Viewed 17003 times since Mon, Apr 15, 2019