knowIT

What to do if you end up with multiple CWL IDs?

Occasionally a user will end up with multiple CWL IDs. This is normally as a result of a student then becoming an employee however there are multiple reasons this can occur. 

Instructions:

Submitting a CWL Account Merge Request

If you end up with multiple CWL accounts, you will need to submit a CWL account merge request to the UBCV IT Service Centre (ITSC).  All CWL support requests must be submitted by the owner of the CWL account.

Make sure you have the following information on hand before contacting the ITSC:

  • current (student) CWL login username
  • employee ID number
  • student ID number

The UBCV IT Service Centre can be reached at:

  • 250.807.9611 - call locally in the Okanagan, no long distance charges
  • 79611 - call from any UBC Okanagan phone
  • 604.822.2008 - call from the Vancouver area
  • http://web.it.ubc.ca/forms/isf - submit a request online
 
For more information or assistance, please contact the ITServices Helpdesk - 250.807.9000 or 855.807.9001.
Attached Files
There are no attachments for this article.
Related Articles RSS Feed
How do I find out what my CWL ID is, or an employee’s CWL?
Viewed 4930 times since Mon, Jan 9, 2017
What do I do if my new employee does not receive the AccessUBC sign up information?
Viewed 2443 times since Mon, Jan 9, 2017
How do I connect to VPN with Enhanced CWL
Viewed 13293 times since Mon, Apr 15, 2019
How to associate a Token with Enhanced CWL
Viewed 1857 times since Thu, Apr 25, 2019
Guide for using Tokens for Enhanced CWL
Viewed 2794 times since Thu, Jun 13, 2019
VPN - Cisco AnyConnect Start Before Login Module
Viewed 14683 times since Wed, Apr 1, 2020
How to find your CWL or another UBC employee’s CWL
Viewed 1244 times since Thu, Feb 3, 2022
Link your Employee Number to your CWL username
Viewed 359 times since Fri, Sep 9, 2022