If a support call to Xerox has been made you can check the status of the repair by going to this link:
Put in the serial number of the printer (located on front) and the postal code of the University V1V 1V7.
This will show you the repair status.
Article ID: 840
Created On: Mon, Mar 12, 2018 at 10:42 AM
Last Updated On: Mon, Mar 12, 2018 at 10:42 AM
Authored by: Paul Clancy
Online URL: https://knowit.ok.ubc.ca/article/how-can-i-find-the-status-of-a-xerox-printer-repair-840.html