Common Dialing Instructions

The following article documents common dialing instructions, including 5-digit Dialing Across UBC, Toll-free calls to Greater Vancouver, Long Distance Dialing, Accessing Your Mailbox, and more. 

Process Details:

Local Dialing

To call numbers in our local calling area dial the area code + phone number.

Long Distance Dialing

You can make long distance call using the following instructions:

• Calling North America dial  1 + area code + phone number
• Calling Internationally dial  011 + country code + city code + phone number

5-digit Dialing Across UBC

5-digit dialing is enabled across all UBC campuses. This means not only can you reach your colleagues in Kelowna using their 5-digit locals, but you can also correspond with UBC Vancouver without incurring long distance charges.

• Dial the last five digits of the campus phone number you're trying to reach

Toll-free Calls to Greater Vancouver

You may also call phone numbers within the Lower Mainland (area code 604 ,778, or 236) without incurring long distance charges.

• Dial 1 + area code + phone number

Accessing Your Voice Mailbox

On Campus (from your telephone)

1. Dial 78455
2. Enter your passcode when prompted
   If you have forgotten your passcode you can enter a request to have it sent to you in Service Now

On Campus (from another telephone)

1. Dial 78454
2. Enter your local when prompted
3. When you hear your greeting, press* and then you will be prompted for your passcode

Off Campus

• Dial 250-807-8454
• Enter your local when prompted
  
• When you hear your greeting, press* and then you will be prompted for your passcode

To access your voicemail toll-free in North America dial 866-835-8979.

• Enter your local when prompted
  
• When you hear your greeting, press* and then you will be prompted for your passcode

Transferring a Call

To transfer a call directly to a voicemail box:

1. Press Transfer key and dial 78454
2. Enter local when prompted and release

Conference Call Procedures

• Using Your Office Phone

For more information on conference calling, visit our Conference Calling page.

Escalation Path:

1. Voice Services

Article ID: 720
Created On: Wed, Jul 5, 2017 at 11:47 AM
Last Updated On: Wed, Oct 11, 2023 at 11:26 AM
Authored by: Rudy Kovacev

Online URL: https://knowit.ok.ubc.ca/article/common-dialing-instructions-720.html