What to do if you end up with multiple CWL IDs?

Occasionally a user will end up with multiple CWL IDs. This is normally as a result of a student then becoming an employee however there are multiple reasons this can occur. 


Submitting a CWL Account Merge Request

If you end up with multiple CWL accounts, you will need to submit a CWL account merge request to the UBCV IT Service Centre (ITSC).  All CWL support requests must be submitted by the owner of the CWL account.

Make sure you have the following information on hand before contacting the ITSC:

The UBCV IT Service Centre can be reached at:

For more information or assistance, please contact the ITServices Helpdesk - 250.807.9000 or 855.807.9001.

Article ID: 597
Created On: Mon, Jan 9, 2017 at 10:15 AM
Last Updated On: Fri, Feb 16, 2018 at 10:33 AM
Authored by: Andy Fehr

Online URL: https://knowit.ok.ubc.ca/article/what-to-do-if-you-end-up-with-multiple-cwl-ids-597.html