Sometimes students will not be able to log into remotelabs.ok.ubc.ca even if they enter the correct credentials. This is due to some of the Remote Lab computers having their keyboard set to something like “Canada (French)” or something that will change the output of the symbol keys.
For example, if your password is JanIsAwesome7@, different keyboard languages will change the symbol output to something like JanIsAwesome7”. You can confirm this by clicking the eye icon beside the password to reveal it.
Article ID: 1242
Created On: Mon, Apr 24, 2023 at 10:20 AM
Last Updated On: Tue, Apr 25, 2023 at 9:53 AM
Authored by: Jan-Yaeger Dhillon
Online URL: https://knowit.ok.ubc.ca/article/how-to-fix-cannot-log-into-remote-labs-1242.html