Introduction to buyIT
What is buyIT?
buyIT is the ITServices purchasing portal which allows you to browse and purchase popular UBC Okanagan supported technologies including computers, software and accessories.
Please be aware that only purchases that can be allocated to a relevant UBC SpeedChart, account code, PG code and department code can be purchased through buyIT. If you have any queries on this, please contact us at firstname.lastname@example.org or call us at 250 807 9000 (x 79000).
How do I access buyIT?
*Note that Internet Explorer causes issues and is unsupported* Please use an alternative browser such as Chrome, Firefox or Safari.
From your browser, go to https://buyit.ok.ubc.ca/ and login using your standard CWL login and password. Once you are logged in, click onto the Catalog link on the menu bar to view the buyIT catalog.
How do I select equipment to purchase?
Browse and select from a number of different technology options. Navigate to the item that you are interested in and choose Learn More, Add to Quote or Add to Cart to be taken to the full product page. With some products you will be offered a series of configuration options. Select from the configuration options that are available. If there is no cost associated with an option then this indicates that it is part of the standard configuration. As you add options, you will see the price increase accordingly.
When you have completed your configuration, you can choose Add to Quote or Add to Cart.
*Always choose Add to Quote if you are unsure that the equipment will meet your requirements or if you would like any advice from us.
Checkout & Approval Process
Click Continue to be presented with the final Checkout screen, confirming your order details, Internal Billing codes and giving you the opportunity to Edit Your Cart before choosing Place Order.
What happens once I place my order?
*IMPORTANT* If you have signing authority on the SpeedChart and you changed the name of the approver to be your own name, you will receive an email asking you to approve the order. You MUST approve the order for us to receive notification of your order and be able to proceed.
What if I can’t find what I am looking for?
buyIT contains details of the most popular items that we source for the UBCO campus community. We are able to assist with purchasing other technologies, such as servers, data storage, specialist computers, specialist software and a variety of other items which you will not see listed in the catalog.
If you are interested in a quote for an item not listed, or you see the item in the catalog but it says ‘Please contact us with your requirements so we can find the best options for you’ then please do just that! The easiest way to do this is to search and select Custom Order / Special Request. Select Add to Quote and use the comments field to provide details. Submit Quote Request and someone from the team will be in touch with you to provide you with options and recommendations, and can create a custom catalog item within buyIT when you are ready to finalize the purchase.
How do I track my order?
Once your order is being processed we create a HelpDesk ticket on your behalf, with a Work Order type of Procurement > Order.
Log in to the IT HelpDesk (https://helpdesk.ok.ubc.ca) and select My Tickets to track your order.
You can also view all of your past, pending and current orders from within buyIT by selecting My Account. Your order will have a status type as follows:
Placed into Queue- The order has been authorised and FMS verification complete
Order – The item(s) have been ordered from the supplier
Item Received – This means that specific items have been received (not necessarily the entire order)
Invoiced – All items have been received
Ship – The purchasing workflow is complete and items may be awaiting install
How soon will I receive my order?
Most items are delivered to us within 2-3 weeks of placing your order. If your order requires a technician to install it, we will schedule the technician based on the estimated delivery time from the vendor. If you order does not require a technician, we will contact you to collect it from us.
If you are working to a schedule and you are concerned about your order being delivered and installed on time, please contact us before you place the order. We will be able advise you of the realistic timelines for your particular order.
Custom build, high value or back-ordered items, or items sourced outside of Canada, will almost certainly take longer to be received and installed. Please contact us if this is of concern to you.
Who can I talk to about buyIT?
If you have any queries or feedback we would love to hear from you!
Please contact email@example.com
|Posted by: Chris Kwong - Tue, Jun 16, 2015 at 2:53 PM. This article has been viewed 5076 times.|
|Online URL: https://knowit.ok.ubc.ca/article/introduction-to-buyit-289.html|
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