Troubleshooting tips for syncing your FASmail
Email synching issues are more common when you switch between working remotely to on campus. Apple devices are also more prone to issues with syncing especially when using the Mac exchange client (which doesn’t work well with Microsoft).
To avoid sync issues, you can access your UBC FASMail via the web, which has a live connection to the email server so does not need to sync (it may require multi-factor authorization with the Duo app): https://mail.ubc.ca
Common troubleshooting steps:
Issues with shared / delegate calendars not syncing
By default, UBC devices are set-up with “cached exchange mode” turned on. This keeps a copy of your mailbox available for access even if you’re not connected to the internet. This is useful when you need to work offline but still have quick access to your mailbox.
However, this can cause issues with syncing shared calendars. We typically find once this has been disabled it resolves these issues.
Here is a link with instructions on how to disable this mode which should resolve any sync issues:
|Posted by: Erin Trifunov - Fri, Jul 29, 2022 at 11:36 AM. This article has been viewed 1156 times.|
|Online URL: https://knowit.ok.ubc.ca/article/troubleshooting-tips-for-syncing-your-fasmail-1211.html|
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