How do I access my old tickets from the IT Helpdesk?
On November 2, 2020, UBC IT Okanagan will be moving to the UBC Self-Service Portal along with the Integrated Services Centre with the launch of Workday. However you can still view tickets submitted prior to November 2, 2020 to the previous IT Helpdesk - Helpdesk.ok.ubc.ca.
Read-only Access After November 2, 2020
Please note, tickets within helpdesk.ok.ubc.ca will only be accessible in a read-only state (this applies to open tickets as well). To update or request support on a ticket within helpdesk.ok.ubc.ca please reference the Ticket or Work Order Number and contact the Technician assigned to the ticket directly or submit a request to the UBC Self-Service Portal. For information on how to use the UBC Self-Service Portal to submit new tickets view this article.
How to view historical tickets
|Posted by: Erin Trifunov - Tue, Oct 27, 2020 at 11:18 AM. This article has been viewed 1989 times.|
|Online URL: https://knowit.ok.ubc.ca/article/how-do-i-access-my-old-tickets-from-the-it-helpdesk-1077.html|
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