Dial-in Teleconferencing (Mitel AWC)

The following article documents support instructions for access to and usage of Mitel AWC, a complete audio conference solution for all faculty and staff at UBC's Okanagan campus.

Mitel AWC is a simple, cost-effective and scalable audio conferencing solution. AWC supports up to 200 audio and web conferencing ports and is the perfect solution for connecting people together quickly and simply, regardless of their location.   UBC Okanagan is currently licensed for 46 ports (callers).

Process Details:

How do I get access?

Contact the administrative support person for your department to book your teleconference.

Requesting an Account

If your department doesn't have an existing Mitel AWC teleconference account, please submit a ticket using the IT Helpdesk system. Use a problem type of Something Else. When filling out the Details field, list who would be the primary account holder.  This person will book and distribute teleconference details to participants.

What is the cost?

Currently there is no cost in using the conferencing system but this may be subject to change.

Can departments/projects purchase their own ports?

If your department or project would like ongoing and unrestricted access to a certain number of ports we can arrange to purchase additional bulk licensing to accommodate your needs. Please submit a work order to IT, Media and Classroom Services to obtain an official quote.

How do I use the teleconference system?

Once you have received your access codes from your admin support, you can contact the various parties involved and simply have them dial one of appropriate phone numbers listed below and enter in the access code when prompted.

The phone numbers to reach the UBC Okanagan Teleconference server are:

LocationPhone Number
On Campus 78664
Kelowna and Area 250.807.8664
Toll Free (North America) 1.877.807.8664

Escalation Path:

  1. Data & Telephony
  2. Craig Eden
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