What do I do if my new employee does not receive the AccessUBC sign up information?

The onboarding process is dependent on the new employee following the simple sign up process that is initiated by the AccessUBC email they receive. Occasionally we will be notified that the new employee did not ever receive that email. 


There are a few steps that need to be done resolve this issue. 

a.       IT to contact Jacky Ivans in HR (7-9839) to confirm if there is an email address in HRMS.

b.      If there is no email address or an incorrect email address, IT will give Jacky the employee name and contact information (phone number and email).

c.       Jacky (or another HR member) will follow up with the employee if required and email Payroll to update HRMS with a correct email address.

d.      HR to contact IT Service Centre Help Desk (Vancouver) to have the automated process restarted. Employee will receive the email and sign-up for their CWL.

For more information or assistance, please contact the ITServices Helpdesk - 250.807.9000 or 855.807.9001.
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